Support
Description
This business is categorized as a Tires business. Skips Tire and Auto Centers is located on 5855 Cottle Rd in San Jose. Services provided by this facility consist of Factory Scheduled Maintenance, Industrial Services, Auto Repairs, Alignments, Tune Ups, Commercial Services. and they can be contacted by calling (408) 226-5110 . Their hours of operation are Monday 7:30am to 6:00pm , Tuesday 7:30am to 6:00pm , Wednesday 7:30am to 6:00pm , Thursday 7:30am to 6:00pm , Friday 7:30am to 6:00pm , Saturday 7:30am to 6:00pm They are affiliated with Goodyear. They have a total of 2 reviews, 1 positive review and 1 negative review.
Votes (2)
Sort by:
Customer Ratings
5 Star:
(1)
4 Star:
(0)
3 Star:
(0)
2 Star:
(0)
1 Star:
(1)
First To Vote
tiki_t
Sally Spils
Sally Spils
Wednesday, October 28, 2009
Rating:
Value:
Service:
Quality:
Skip's made my Chevy pretty
Read more at siliconvalley.citysearch.com
I took my Chevy Tahoe into Skip's after my friend told me she got her tires there. We both agree that Skip's did a great job of finding the right set of tires for our vehicles. We also felt that we were being charged a very fair price and that the techs did a great job of explaining service details. I would absolutely recommend Skip's Tire & Auto Center to anyone!
Read more at siliconvalley.citysearch.com
Pros: Good customer service and prices
Recommended: Yes
tiki_t
tiki_t
Thursday, February 19, 2009
Rating:
Value:
Service:
Quality:
Two thumbs down. Go elsewhere!
Read more at siliconvalley.citysearch.com
I purchased tires, shocks, struts and a wheel alignment. At the time, they had the tires in stock but not the shocks and struts. They told me it would be a special order item, in on Tuesday and I would have to pre-pay. We would do the alignment when the shocks and struts came in. I agreed. The tires went on fine. But... Tuesday came and I was caught up at work with meetings (and couldn't get away) so I called to reschedule. They said fine because they didn't have a predefined appointment schedule. Not once did they call me to tell me that there was a problem with my special order.
Thursday I dropped off the car, and they said it would be a few hours. Again, no one said anything about a problem with my special order. Well WE called a few hours later, they told us that they received the wrong parts. That my car was weird and they "might" be able to track down the right part (the same part that they said took at least three business days to get in). They had between Tuesday and Thursday to figure out that something was not right and could have notified me and/or made it right. They could have also called me or told me at the time of the drop off but they didn't. I didn't have time to play games and hope that some day that my car would get the parts and services that I paid for, so I asked for a refund.
They said no. They said that they give absolutely NO refunds on anything pre-paid. Not even services that were not performed. I asked them one last time to refund my credit card for the amount that I had prepaid or I would do a charge back. The service manager said, "Do a charge back." I've been down this road. This is how it works. And you won't get your money back.
OH REALLY? Based on his response, this must happen A LOT for him to be so aware of what the process is for screwing over customers based on their incompetence so this must be their company policy.
I went home and filed a charge back.
Thursday I dropped off the car, and they said it would be a few hours. Again, no one said anything about a problem with my special order. Well WE called a few hours later, they told us that they received the wrong parts. That my car was weird and they "might" be able to track down the right part (the same part that they said took at least three business days to get in). They had between Tuesday and Thursday to figure out that something was not right and could have notified me and/or made it right. They could have also called me or told me at the time of the drop off but they didn't. I didn't have time to play games and hope that some day that my car would get the parts and services that I paid for, so I asked for a refund.
They said no. They said that they give absolutely NO refunds on anything pre-paid. Not even services that were not performed. I asked them one last time to refund my credit card for the amount that I had prepaid or I would do a charge back. The service manager said, "Do a charge back." I've been down this road. This is how it works. And you won't get your money back.
OH REALLY? Based on his response, this must happen A LOT for him to be so aware of what the process is for screwing over customers based on their incompetence so this must be their company policy.
I went home and filed a charge back.
Read more at siliconvalley.citysearch.com
Pros: None
Cons: They will take your money, not delivered the promised goods and services and be smug about it.
Recommended: Yes
Loading Map...
Business Details on Skips Tire and Auto Centers
BRANDS
AC Delco, Bridgestone, Yokohama, Uniroyal, Firestone, Pirelli, Michelin, Sumitomo, AC Delco, Dunlop, Goodyear, Continental, Black Diamond, Continental, General Tire, AC Delco, Bridgestone, Yokohama, Pirelli, Hankook, Dunlop, Michelin, Essenza, Kumho
PRODUCTS
Shocks, Tires, Air Conditioning, Wheels, Brakes, Heaters
SERVICES
Recreational Vehicles, Factory Scheduled Maintenance, Brake Service, Air Conditioning & Heating, Industrial Services, Shocks, Tune Ups, Auto Repairs, Alignments, ATVs, Tune Ups, Commercial Services
OTHER
Recreation Vehicles, ATVs
CHAINS_FRANCHISES
Goodyear
Phone Numbers:
Primary Phone: (408) 226-0745, Secondary Number: (877) 754-7784, Secondary Number: (408) 226-5110
Hours Open
| Monday | 7:30am to 6:00pm |
| Tuesday | 7:30am to 6:00pm |
| Wednesday | 7:30am to 6:00pm |
| Thursday | 7:30am to 6:00pm |
| Friday | 7:30am to 6:00pm |
| Saturday | 7:30am to 6:00pm |
Business data provided in part by
and
and
Copyright © 2006-2011 MojoPages.com. All Rights Reserved.
Terms of Use
| Privacy Policy