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Skin Sense, A Day Spa
Description
Skin Sense, A Day Spa is located on 6801 Falls Of Neuse Rd 130 in Raleigh. Skin Sense, A Day Spa offers a number of products and services, which include Cosmetics Swedish Massage, Body Wraps, Microdermabrasion, Reflexology, Chemical Peels, Waxing, Microdermabrasion, Hydrotherapy, Body Wraps, Massage, Massage, Body Care, Microdermabrasion, Tanning, Facials, Steam Rooms, Facials, Waxing, Body Wraps, Massage, Reiki . Skin Sense, A Day Spa also carries a range of brands such as Derma Peel, Dermalogica, SkinCeuticals, Dermatologica and accepts American Express, Visa, Master Card. as methods of payment. Skin Sense, A Day Spa can be reached by phone by calling (919) 870-0700 during the hours which are Monday 9:00am to 8:00pm , Tuesday 9:00am to 8:00pm , Wednesday 9:00am to 8:00pm , Thursday 9:00am to 8:00pm , Friday 9:00am to 8:00pm , Saturday 9:00am to 6:00pm , Sunday 12:00pm to 6:00pm . Skin Sense, A Day Spa has a rank of #1 on Mojopages for Spas. Skin Sense, A Day Spa has a total of 94 reviews, 63 positive reviews and 27 negative reviews.
Reviews (94)
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Customer Ratings
5 Star:
(51)
4 Star:
(12)
3 Star:
(4)
2 Star:
(11)
1 Star:
(16)
First To Vote
Dinnerat8
justmenyou
justmenyou
Thursday, November 13, 2008
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Value:
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Don't waste your money here
Read more at raleigh.citysearch.com
I've been to a lot of spas before, and this was the worst experience I've ever had. The place was dirty, thestaff was rude, my services did not start on time and I did not get the full time that I payed for. I don't think I should pay for my therapists to laugh outside the room or spend 10 minutes talking to me before I get my service..
Read more at raleigh.citysearch.com
Recommended: Yes
ras2008
ras2008
Monday, November 10, 2008
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Quality:
THE WORST SPA EXPERIENCE I'VE EVERY HAD
Read more at raleigh.citysearch.com
Staff was rude and constantly walked back and forth through the "relaxation lounge".
Massage was mediocre at best. Therapist would not stop talking and telling me which muscles were tense. I wanted to say, "Yes, my muscles are tense. That's why I'm here getting a massage!"
During my massage, I could hear little girls screaming and laughing the entire time (they were 7-9 years old according to my MT, but were in the Teens Too portion of the spa).
Manager was not accomodating and tried to sell me products even after I had complained about the above.
All they care about at this location is getting your money. SELL, SELL, SELL. There's even a sign at the front desk saying to push upgrades. This is clearly visible to customers.
I will never go back.
Massage was mediocre at best. Therapist would not stop talking and telling me which muscles were tense. I wanted to say, "Yes, my muscles are tense. That's why I'm here getting a massage!"
During my massage, I could hear little girls screaming and laughing the entire time (they were 7-9 years old according to my MT, but were in the Teens Too portion of the spa).
Manager was not accomodating and tried to sell me products even after I had complained about the above.
All they care about at this location is getting your money. SELL, SELL, SELL. There's even a sign at the front desk saying to push upgrades. This is clearly visible to customers.
I will never go back.
Read more at raleigh.citysearch.com
Pros: Nice robes, slides and locker room
Cons: Rude staff, tiny relaxtion room with staff constantly running through it, noisy even in treatment rooms, high pressure sales
Recommended: Yes
ChristinaW
ChristinaW
Tuesday, October 7, 2008
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Don't Waste Your Time
Read more at raleigh.citysearch.com
At the Brier Creek location, I have to say that the some of the front desk team are some of the most unprofessional, unaffected people I've had to deal with. I booked an appoinment for my mother's birthday to get the facial of her choice.I made sure to let my mother know to arrive at least 30 minutes prior to the start of her service. My mother arrives early, introduces herself to the manager, who checks her in. After my mom has been sitting in the lounge for 45 MINUTES, the manager CALLS her on the phone while she's sitting in the lounge asking her if she was coming in for her service! After sitting there for an hour, my mom gets up and leaves. I call the location and asked Laura (spa director) what happend with my mom and the only explanation she could give me was "We made a mistake" and then asked me if my mom would like to reschedule, not offering her any type of compensation for her lost time or an incentive to want to come back. This is riduculous. They want to preach top-notch customer service and fail to deliver every time.
Read more at raleigh.citysearch.com
Cons: No customer service skills
Recommended: Yes
MaryEileen1
MaryEileen1
Monday, October 6, 2008
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Best spa in Raleigh, hands down.
Read more at raleigh.citysearch.com
Best spa in Raleigh, hands down. I've had massages and facials here, and the therapists are very knowledgeable as well as relaxing. This is the BEST massage I've had, including those I've experienced in New York and L.A. Definitely must experience to see for yourself!
Read more at raleigh.citysearch.com
Pros: Best masssage ever! Therapist was fantastic!
Recommended: Yes
gdark
gdark
Saturday, September 27, 2008
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Terrible Customer Service VERY BAD ATTITUDES!
Read more at raleigh.citysearch.com
My wife received a gift certificate to this place and decided to call and use her gift card. When she called she was told that she had to use a credit card to reserve the appointment. She did not have her credit cards with her so they would not reserve an appointment for her. The girl on the phone was very rude and abrasive and talked down to my wife as if she were a bother to her on the phone. My wife tried to get them to hold the reservation with the Gift Card, but was told that they could not do that. My wife went in person to the spa and spoke with the manager to see about resolving this situation. The manager told her that they would hold the gift card to ensure the reservation AFTER the girl on the phone said they would not do that! My wife asked for a cash refund for the card and was told that they would refund the money to her friend that gave her the Gift Card. I understand having to ensure that appointments are kept, but do not understand why my wife was told over the phone that they would not do something that they then deicded to do after she showed up in person. What a waste of time and effort. I will never again even think about buying a gift certificate from this place. I will go back to La Therapie where both my wife & I were treated like valued customers rather that Skin Sense where they treat you like a second class citizen who they are doing a favor for.
Read more at raleigh.citysearch.com
Pros: none
Cons: Attitude of staff, inflexible policies, unwilling to accomodate customer needs
Recommended: Yes
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Business Details on Skin Sense, A Day Spa
BRANDS
Derma Peel, Dermalogica, SkinCeuticals, Dermatologica
PRODUCTS
Cosmetics
SERVICES
Swedish Massage, Body Wraps, Microdermabrasion, Reflexology, Chemical Peels, Waxing, Microdermabrasion, Hydrotherapy, Body Wraps, Massage, Massage, Body Care, Microdermabrasion, Tanning, Facials, Steam Rooms, Facials, Waxing, Body Wraps, Massage, Reiki
OTHER
Steam Saunas, Women, Women, Massage Therapists, Hydrotherapy, Men, Men
Categories:
Payment Types:
American Express,
Visa,
Master Card
Phone Numbers:
Primary Phone: (919) 870-0700
Hours Open
| Monday | 9:00am to 8:00pm |
| Tuesday | 9:00am to 8:00pm |
| Wednesday | 9:00am to 8:00pm |
| Thursday | 9:00am to 8:00pm |
| Friday | 9:00am to 8:00pm |
| Saturday | 9:00am to 6:00pm |
| Sunday | 12:00pm to 6:00pm |
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