My mom was over on holiday from the UK and bought a couple of pairs of shoes from this store. One of the shoes broke after just one day of wearing. The owner was rude and refused to give a refund. She wanted to return the shoes to the manufacturer before offering a refund or exchange. After 2 customers walked out of the store after hearing her return policy she finally refunded my moms money. I was disgusted and will not be shopping here again.

Ever since the new Owner took over the Service at the Shoe Lab went down. Most of their shelfs are dirty, so are their shoes. Compared to alot of the other local Shoe Stores i feel that most of their Stuff is overprized. Their Return Policy is worth crap. Please be advised , and don't go buy your Shoes there!!!

LOVE ITT: this place has the cutest shoes for the season. i live here, and go here atleat once a week. the poeple there are sooo nice. they have THE CUTEST SHOES EVERRRR

The Shoe Lab features the trendiest styles of shoes from heels to flip flops. Definitely not a discount store but they do have great sales. It being the only shoe store in Huntington Beach it is often crowded. They are open late which is a nice change - you can go to the beach and to dinner in HB and stop at the Shoe Lab on your way out.