Rude and unhelpful by John F. at InsiderPages
I'm shocked to read the positive reviews of Schockley Honda, and I question whether they were written by actual customers. We had a good enough experience purchasing our 2004 Honda Element from Schockley, but have had nothing but problems with the service department. Shortly after purchasing our car, the windshield cracked. We took the car in, and a service department worker agreed that there was no knick in the glass, that it had not been caused by a rock or object hitting the glass, that it was instead caused by a defect. While this worker was writing up a ticket to have the repair work done under the warranty service, another worker snatched the ticket out of his hands and said, Sorry, this isn't covered by warranty. After a GREAT deal of arguing, Honda agreed to provide a new windshield, but we were charged for labor. We tried to talk to a supervisor about this, but after standing outside his office for 15 minutes listening to him talk on the phone, we realized that he was not going to make time for us, and we gave up.
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Every time we have tried to schedule an oil change for our car, we are given a 2-3 day wait period. I told the service dept person that this was very inconvenient, that the Toyota dealer (Darcars, which has a wonderful service department) always gets us in the same day for our Toyota, the Honda person hung up on me.
We will start taking our car to another Honda dealer, because Schockley is horrible.