We paid a good deal of money for a place with no AC and told to lump it. "Leave your door open we were told. The elevators did not work well. The VIP room was not manned and had no drink service as advertised. Our room went uncleaned. We were told they would comp our food and beverage and they did not. We paid for an upgrade and they did not even comp that portion after we found out the hotel AC did not work. Simply put. They were terrible. Would not recommend to an enemy.

Wow, is what I have to say to the service I received when I notified them about the thousands of ants partying in my room. My wife and I came back to our room in the afternoon to take a rest and lo and behold and infestation of ants has swarmed the unopened (new) box of entenmans donuts we had in the room. This triggered a thought (when I was sleeping I thought I had an ear infection because my ear was bothering and making noises) now I realize I probably had an ant in my ear. I went to the front desk to report the problem and they said they would meet me in the room to inspect the problem. I went back to the room 10 minutes later still no one there. I went back to the front desk to ask for a manager and he came out and said they will take off the amount we paid for late check out ($100 until 6pm), and give us another room. I said I am actually disgusted and we are leaving soon anyway so we don't want another room. I asked is that all you are going to do? Being that I was a Starwood member I was shocked that they didn't even offer a meal comp at minimum (i was expecting a free stay for the one I just paid for or a future free stay) he said well we will pay for your donuts? Thats when I had to walk away because I was about to flip out on him. Apparently the hotel is well aware of this ant problem and either cant control it or chooses to ignore it. I spoke to a few other guests and they also saw ants around the hotel, maybe not as bad as my room but still that is disgusting! and the way they chose to handle the situation explains that they are well aware and cant afford to give everyone a credit. Bottom line, the service is horrible and given with an attitude and who wants to stay with an ANT any infestation

Its hard to say anything bad about the Sheraton Universal Hotel. The staff here is some of the nicest and easiest to work with that I have ever seen. They have no problem handeling request or handing out discounts when they are at fault or if your stay was less than pleasant. They let you bring pets and have a nice green walk area for taking your dog out for walks.

My mother had one of her High School Reunions here so she got a room that we both could stay in. I got to go to City Walk with friends while she saw all her OLD friends at the reunion. It is a great location for tourists, your are at Universal Studios and City Walk. It is a very busy Hotel though, lots of people coming and going all the time. The room was very nice and the service was excellent. I had a friend crash over and by the time my mom got in we were fast asleep. Room service in the morning was nice. It is alot of money to stay there, you even have to pay for parking, so as a local I do not think we or I will stay there again.

PROS: Beautiful view of the Hollywood Hills and Universal Studios
CONS: Expensive, but good locations for tourists