TERRIBLE, HORRIBLE Experience!!! by holli h. at InsiderPages
Where do I start?! The people who run this place are incredibly rude, condescending, unprofessional, and incompetent. I chose this place for it's looks and charm, which it has, but the way you are treated diminishes its beauty.
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The staff, mainly Patrick, was nice in the beginning when he was trying to get us to purchase the building for my wedding reception. Once they received our entire payment, my family and I were treated like scum. They were extremely unhelpful and rude. Any question that my family or I had was answered with annoyance.
They made my reception a living Hell for my family and me:
1- They were 1 tablecloth short and were annoyed when I asked for them to get the missing one
2- While my family and I set up the morning of the event Patrick was nothing but rude to us all
3- The owner arrived in the morning and didn't say a word to any of us and walked around with a pissed off look on his face
4- All of the glasses had water spots all over them, even after they were polished
5- They can't set a table correctly to save their lives (my husband had to go through every single setting himself and fix them right before the reception started!!)
6- They treated my mother-in-law, who has 15 yrs of banqueting experience, like she was an idiot when she was trying to set up the buffet line
7- The owners little kid raced throughout the building on his scooter nearly knocking things over
8- When we left in the morning we said thank you and Patrick simply sneered at us
9- The owners claimed to be flexible with the time because they were re-seading the grass, but would not even let us in an hour early to finish setting up
10- We paid 3 waitstaff members thru Shenandoah Mill to help with the buffet line, clear food, and refill wine glasses and not one person did their job correctly.
11- The waitstaff was lazy and incompetent and did not smile once
12- They cleared awa