While this facility is definitely clean and secure, it completely lacks in customer service. On several occasions, I have forgotten to make my monthly payment. Some people prefer to use automatic billing, but I do not feel safe having someone else storing my credit card information. In the 3 years I have stored my personal belongs at this facility, I have been late twice. Both times could have been easily avoided if the staff had called or sent a email to me as a reminder. While this is in no way required, I know that this practice is widespread, and this facility USED to make courtesy calls. When I asked the associate at the counter why they no longer do this, the response was " I don't have the time". I visit my storage unit frequently, and this associate is always sitting in front of a computer. He doesn't move, or even smile when I walk in. I wonder what he does with all of his time? He is probably counting his commission/bonus that he receives on the collection ...

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