Several months back, I bought a refrigerator from this Sears location. In fact, it was the first and last place we shopped at the time for a new fridge. As the Citysearch editor states it was the place my family trusted for good quality. However, I and many of my family members have changed our minds on that. Let me just say that the staff at this location was very helpful, albeit, a little pushy.

To put it simply, the extended warrany that I bought with my fridge was a complete waste of money. Six weeks ago, my fridge died. Between then and now (I'll repeat...six weeks time), we have had 2 repair men "fix" it...both times having it break again within 24 hours of the "fix". We have spent countless hours on the telephone with Customer Service, Lemon Law team, Supervisors, and finally their Escalated Dispute department. As of this morning, we still do not have a refrigerator...even after I stayed home from work yesterday waiting for the expected delivery of a replacement that never came. With the 90 degree heatwave we're currently having in SoCal, I've spent approximately $400 on ice just to keep the essentials cold. I've lost at least that much again in fresh and frozen food we tossed due to spoilage. For all of that, I could have almost paid for a brand new refrigerator.

I have never had such a frustrating experience with a company in my memory. Although my shopping experience with this location was fine...my subsequent experience with other Sears staff and departments has been infuriating, frustrating, and seemingly pointless. After I finally get my replacement refrigerator (whenever that is) I am never buying anything from this company again. Even if this new fridge breaks down...I am counting my extended warranty as a loss...as I have no plans to ever subject myself or my husband to their non-customer service.

Bought refrigerator w/extended warranty. Broke down two days before warranty expired. Promised same day service. did a no-show. Called and found out service was scheduled the day after my warranty expired. When I called, told me ok to leave food in refrigerator because they would be out same day. Threw out several hundred dollars worth of food as a result. Refused to reimburse because I "didn't buy their food guarantee" contract, which was never offered in first place. Customer dis-service is more to the truth. The extended warranties are a rip off..Refrigerator was less than 5 years old. closed account and refuse to shop there ever again for anything. Tell a friend. problem is not with Glendale, but no place to complain about corporation. Problem is company-wide.