Made a purchase from this Sears shop of a front load washer/dryer. The washer/dryer was delivered and setup by one of their guys but once they left and we ran some wash through the washer it made a terrible noise. Called the local store for assistance but they were no help and said i need to call the Sear 800 number to get service on the new machines we just purchased from them. So I said I would just return them and go somewhere else to purchase to which they said that there would be a 10% or 15% restocking fee if I returned them. I had just purchased them and they were not working correctly why should I have to pay a restocking fee but they did not care. So I called the 800 number and had to wait for the Sears repair guy to come out a couple days later just to find out that their delivery guy failed to remove some parts from within the washer that was holding the drum in place. I will never use that Sears store again. i could understand if i had used them for a month or so but this was the same day they delivered it.