I went to Dodge City to have some work done on my Dodge Dakota. I went to the Dodge City because I had great experiences with the Dodge dealership in Colorado where I purchased the truck. It was a huge mistake to assume I would get similar service at Dodge City in Milwaukee.
I went in to have the hitch assembly replaced and (the guys in the body shop did a good job and were very nice). I decided to also have basic maintenance done by the service department before I drove 1000 miles to Colorado.
The service department changed my oil, filter, and did a tire rotation, etc... I picked the car up and on my way back to downtown Milwaukee MY RIGHT REAR WHEEL FELL OFF WHILE I WAS DRIVING ON THE FREEWAY! Luckily I was entering downtown where the highway splits and narrows. I had slowed down to around 50mph. Just minutes earlier I was traveling at 70mph with cars all around me. I was fortunate not be involved in a major accident.
While I was stuck on the ramp overlooking downtown, holding up traffic, I called Dodge city and they dispatched a tow truck. A police officer eventually drove by and helped me safely retrieve my rear wheel from across the highway.
When the truck was repaired (new rear wheel, new brake rotor, new wheel studs, etc...) I returned to Dodge City assuming they would at least refund the money I paid to have their negligent mechanic damage my truck and endanger my life. The manager of the service department seemed to think that fixing the damage they did to my truck was plenty and that I should still pay for their services. He had no intention of offering anything. After we continued to insist, he reluctantly gave me $100 which was less than what the services cost.
Months later I took my truck to the dealership in Colorado for it's next services. I asked to have the tires rotated again. As it turns out the incompetent mechanics at Dodge City over-tightened the lugs so much that the guys at the Colorado dealership had to drill out my lug nuts and wheel studs to get the wheels off. Fortunately I did not have to deal with this on the side of a busy freeway. It cost $300 to have the wheels removed from my truck.
I sent a certified letter to John Dunk, the General Manager of Dodge City asking for them to cover the $300 and enclosed all the receipts showing the work done by both dealerships. Not only did Dodge City not offer to pay the $300, THEY NEVER EVEN BOTHERED TO RESPOND TO MY LETTER.
The people at Dodge City were so incompetent, unpleasant, and unprofessional that I feel compelled to prevent as many people as possible from making the mistake I made. These people could have killed me, and they acted as if it was no big deal. After damaging my vehicle a second time, they won't even respond to me let alone cover the cost of their mistakes.
Do not trust these people with your vehicle. If you value your car, your money, your time, or your health, go somewhere else. There are good shops and dealerships all over Milwaukee. This is not one of them.
Pros : None
Cons : Incompetant mechanics, unprofessional management
Price Range : N/A
Recommended : Yes
Review Date : 12/10/2007
