Good food, horrible customer treatment by b f. at InsiderPages
Beware people, the treatment here may leave you infuriated. We arrived to a not too busy restaurant and were told the wait was 30 minutes. Sounded fine until well after an hour and 15-20 mins later. Finally our party of 6 was brought to a table that seated 11 with another party of 6. When the obvious seating issue became apparent, one of the members of the other party immediately started protesting that sure they mentioned that one of their party was a baby and needed a 6th chair while the older lady in the group also started whining that they made reservations and the other group needed to be seated elsewhere! The manager proceed to tell me they had to honor their reserved seating first. During the course of the ongoing discussion I had with the manager it became clear that she had no clue that these people had even made a reservation and even if they did, couldn't tell me when it was placed and for what time which would clearly have made a big difference in how anyone would have handled the situation. (Based on comments made by the other party, they should not have been seated before us and clearly planed on the infant sitting on the mothers lap...they clearly made a mistake) After repeated attempts to get the manager to discuss the situation, she would not listen and just continued to repeat that there's no problem and we'll seat you right away and don't worry we can adjust your bill. Another 10-15 minutes later after being unceremoniously yanked from our first table and sent back to stand with the waiting, we were finally seated. The Chief did a fine job serving/preparing the good food. However, good food is only part of the dining experience. The bill was not adjusted and we never saw or heard from the manager again. The adjusted bill was not the issue, I wasn't even paying for it. The issue is you don't mistreat customers and then not even acknowledge
Read more at national.citysearch.com