Horrible Customer Service, Irrational, Immature Manager
The beds at the Huebner Oaks location seem to be better than the 1604 location. They can't seem to keep help over here but it appears to be because of Natalie, the "acting manager" at this location. I had a problem and discussed it over the phone with Natalie and she was immature, rude and finally ended up hanging up on me. This location has the least friendly staff of all the stores, with the exception of a girl named Jenny. When I got no satisfaction from Natalie, I called the owner of Tanfastic, his name is Andy. I discussed the issue with Andy and he acts like he has no clue what is going on at his stores. I told him that the manager at this location was very unprofessional, immature and rude and he told me he was at dinner with his girlfriend. I told him I wouldn't keep him, I just wanted him to know the caliber of person running this store and he told me thanks for calling and letting him know. Very, very poor customer service from the staff and the owner. I will stop my automatic draft for this company and go across the street to Palm Beach Tan. This was very, very disappointing and I would not recommend this location especially to anyone.
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