Good food, disappointing service
First, the positives. The location is great. It is convenient to Times Square and the theater district, as well as to my hotel (Sofitel) during a recent stay. The food - blue crab bisque, in particular - was good. The atmosphere was also quite nice. Prices were fair - about $45 for soup, entree, and glass of wine, after tax and tip.
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Now, the negatives. The service was very disappointing. As a solo diner, I was placed closer to the entrance. I didn't mind, as I was able to watch the Yankees lose on opening night, but the staff tended to loiter aimlessly in the area, sometimes literally right in front of my table. I actually had to ask once for one of them to move. Also, the wrong entree was brought out to me. I received one apology for the snafu all evening - from the person who brought out the food. Neither the waiter nor the manager, who both walked by me several times, apologized for the error. I didn't mind the mistake, but I did mind them not taking responsibility and showing contrition. Finally, after I paid the bill and got up to leave, neither the manager nor the waiter, who were both within feet of my table, thanked me or bade me a good evening as I walked out.
It was a Monday evening and not at all busy. One wonders if this is their usual modus operandi or if I was just unlucky. Regardless, I do not plan a return visit to the Saju Bistro.