Saturday, November 14, 2009
Absolutely some of the worst customer service yet!
I have a white electric Maytag oven. I recently used the cleaning function and noticed that each time I used it the trim on top of the door was turning brown. I was not able to wipe it off; the heat was turning the paint brown. I called Maytag around 10/13/2009 and the rep told me the stove is out of warranty but they will cover the parts if I cover the service. She gave me the numbers of two service companies and Stellar was one of them. I called them and they told me the service call would be $72.95+tax. At first I hesitated but I called them. The owner himself came out around 10/14. He began looking at my oven and I went into another room to give him his space. In less than 10 minutes he told me that it was normal but he could order the trim and I would get it in 7 to 10 working days. Things went downhill after this though. He noticed that I had a stack of newspapers from 11/4/2008 with President Obama on the front. He told me "You have enough Obama newspapers"? (Not verbatim) and I told him that I had meant to give them to friends. Then he started talking about the "flat tax" he proposes and how he hates Obamas policies. Of course, I defended Obama and he retracted what he said and told me flat out in my kitchen "I HATE OBAMA" and he continued arguing with me out in the driveway. He turned out to be a birther, deather, and tea bagger all-in-one. I called Whirlpool/Maytag a few weeks ago and told them what happened. The rep told me that what happened to my oven is normal and the first rep should have known. Stellar should have known too but they saw this as a money making opportunity. This rep apologized for what I went through and sent me a check for $50.00. I FINALLY got the part on 11/13 that Stellar ordered and it was black instead of white. So much for that 7 to 10 days. The wife of the owner said she would personally inspect this part before it was mailed to me but obviously she did not. I called Maytag/Whirlpool and they are sending me a new white trim kit. I left messages on Stellars answering machine finally telling them how I felt about their customer service. I am sure I will get a call back from them on Monday. I will NEVER call them for anything EVER again. Their customer service stinks and you do not go into someones house disrespecting them. This tea bagger will never come into my house again.
Read more at austin.citysearch.com
Cons: Unreliable and out to make a buck, no matter what.