They came out to fix my mother's slow draining bathtub drain. The guy came out and snaked it. The bath tub is rarely used, so he didn't pull out that much stuff. He had the stopper mechanism out when he showed me how well it drained. He then showed my mom how well it drained, by this time the stopper mechanism was back in place. He was using his hand to place presssure on the switch to open the drain, while showing her how well it worked. Needless to say after he left the drain was draining no faster than it was before he came. At this time I noticed I could make the drain drain faster if I held down the switch to open the drain. Obviously he knew he hadn't fixed the problem and was trying to get out of fixing it. Since he had just left after I discovered this I immediately called Roto Rooter to come back and fix the problem. On his return he agreed with me that the problem was the switch mechanism to drain the tub. He told me he could just take it out and I could get a stopper for when people want to take a bath. Taking the mechanism out is very simple. My mom was out $179 and the true problem wasn't fixed. He tried to convince us that what he had done had improved how fast it drained, which it didn't. They had another guy come out on Monday who actually fixed the problem and tried to charge my mother another $87 on top of the first charge. I told her not to pay it, which she stated tho them. Theyended up waving this seconf charge. She still paid $90 more than she should have. the second guy who came out told her most of the people who work for Roto Rooter are not plumbers they are trained drain cleaners. I guess it makes since the first guy who was a non-plumbar snaked the drain, because when all you have is a hammer, everything is a nail.

The first guy also convinced her to a buy a $60 bottle of drain cleaner. My mom is elderly and I think he took advantage of her. He knew he had not completed the job, but didn't think she would complain.