You have got to be kidding!
I feel compelled to edit my first review that was dated 10/10/09. I gave Rossi & Rovetti one star and wrote that I would never recommend or use them again.
On 10/11/09, Jason contacted me and explained what had happened the previous day. He made sure that my girl friend received a beautiful arrangement that evening,(all the way over on the south side of S.F. near the airport), as she had to remain in the area for several days once released from the hospital. Jason was sincerely apologetic for what had happened and assured me that this is not the way that they conduct business.
Today, I received a most gorgeous arrangement from Rossi & Rovetti at my home in Reno, Nevada. I was touched by their gesture. However, it truly was unnecessary as I had already decided that I will use them again after Jason's follow through once he realized that there was a problem.
Thank you to everyone at Rossi & Rovetti for your exemplary customer service and beautiful arrangements.
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