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Description
This business is categorized as a Swimming Pool Service business. Rising Sun Pools & Spas is located on 5608 Hillsborough St in Raleigh. Services provided by this facility consist of Pool Renovations, Residential Services, Residential Services, Sales, Commercial Services. and they can be contacted by calling (919) 851-9700 . Their hours of operation are Monday Closed , Tuesday Closed , Wednesday Closed , Thursday Closed , Friday Closed , Saturday Closed Rising Sun Pools & Spas have a MojoPages.com ranking of #1 for the Hot Tub Repair award. They have a total of 12 reviews, 9 positive reviews and 2 negative reviews.
Votes (12)
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Customer Ratings
5 Star:
(7)
4 Star:
(2)
3 Star:
(1)
2 Star:
(0)
1 Star:
(2)
First To Vote
Citysearch User
Thursday, March 31, 2011
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Quality:
great service
i have always found the staff knowledgable and the service fast and reliable!
Price Range: $25 - $50
Recommended: Yes
Tom T
Tom T
Friday, October 23, 2009
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Value:
Service:
Quality:
Comment: Rising Sun Pool - Raleigh
Read more at raleigh.citysearch.com
Just this spring we had an in ground "free-form" salt water swimming pool puchased and installed by Rising Sun Raleigh. Every step of the process was top notch from the initial ground markup by Chip, to the ground escavation, the installation of the steel side supports, the block retaining wall and concrete by RSB, the install of the beautiful pool fabric, the fencing by ROME and to the detailed walk thru of the pumping equipment by Kevin. The pool is beautiful and the system is working perfectly. You may ask; would we have done anything differently......the answer is no. We are thrilled and exceptionally pleased with our pool and look forward to many years of back yard vacations :)
Read more at raleigh.citysearch.com
Pros: All aspects of the project went extremely well, no issues
Cons: We should have done this years ago !
Recommended: Yes
Howard Lem
Howard Lem
Thursday, October 22, 2009
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Value:
Service:
Quality:
Overall Experience with Rising Sun
Read more at raleigh.citysearch.com
We have been using Rising Sun for over 8 years. RS installed our in-ground, heated vinyl insert pool and subcontracted for the deck. Generally, the staff that provided service on the pool were competent, professional and timely. We were able to talk with RS's crews and learn on do to many routine maintenance procedures (proper filter maintenance, how to put a winter pool cover on/ open/close pool) to minimize our annual costs.
The owners (especially Tara) are always helpful and provide good advice. And, if you are a frequent customer, you can always ask and receive from one of the owners a small discount on supplies. Some of the staff are clearly more experienced than others, and it is always good to talk to someone who has been with RS a few seasons. I have found that I know more than a staff member about the issue, I ask for someone who has handled my type of problem before. When all else fails, I ask to speak to one of the owners.
I should note that I find that sometimes I have not adequately described my problem and that has led to some advice rendered that later proved to be marginally helpful. For example, a few years ago, when I decided to winterize the pool, I asked a RS employee for something to "plug" up the discharge holes. I was sold some rubber plugs that can be expanded when turning a screw. For years, when I took the pool cover off, I found that the plugs had fallen out. When I discussed this problem with RS, the employee with whom I spoke, immediately recognized the issue, sold me plastic screw-ins and an inexpensive device to remove the plastic discharge valve that had previously prevented me from using this type of plastic plug.
I was somewhat dismayed by negative comments I read about the service provided customers. I might suggest that RS send out a survey to its customers on an annual basis to see where service/equipment could be improved to avoid future problems.
Based on my overall experience, I would give them 4 stars.
The owners (especially Tara) are always helpful and provide good advice. And, if you are a frequent customer, you can always ask and receive from one of the owners a small discount on supplies. Some of the staff are clearly more experienced than others, and it is always good to talk to someone who has been with RS a few seasons. I have found that I know more than a staff member about the issue, I ask for someone who has handled my type of problem before. When all else fails, I ask to speak to one of the owners.
I should note that I find that sometimes I have not adequately described my problem and that has led to some advice rendered that later proved to be marginally helpful. For example, a few years ago, when I decided to winterize the pool, I asked a RS employee for something to "plug" up the discharge holes. I was sold some rubber plugs that can be expanded when turning a screw. For years, when I took the pool cover off, I found that the plugs had fallen out. When I discussed this problem with RS, the employee with whom I spoke, immediately recognized the issue, sold me plastic screw-ins and an inexpensive device to remove the plastic discharge valve that had previously prevented me from using this type of plastic plug.
I was somewhat dismayed by negative comments I read about the service provided customers. I might suggest that RS send out a survey to its customers on an annual basis to see where service/equipment could be improved to avoid future problems.
Based on my overall experience, I would give them 4 stars.
Read more at raleigh.citysearch.com
Pros: Helpful staff in store; fair prices
Cons: Some staff more experienced than others; follow-up service
Recommended: Yes
Michaela H
Michaela H
Thursday, October 22, 2009
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Service:
Quality:
Rising Sun is the place to go
Read more at raleigh.citysearch.com
I am very impressed with Rising Sun Pools and Spas. From my initial contact to get a quote to the finished product I have experienced nothing but fantastic customer service and excellent workmanship. I have enjoyed my new pool this summer and will enjoy the hot tub this winter. It is good to know that there are still companies out there who care and do a good job. I am glad I decided to go with Rising Sun and feel good that I can pick up the phone or go by there any time and get the help or answers I need as a new pool owner.
Read more at raleigh.citysearch.com
Pros: Professionals all the way around
Cons: None
Recommended: Yes
mmansfield
mmansfield
Thursday, October 22, 2009
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Value:
Service:
Quality:
Exceptional customer service
Read more at raleigh.citysearch.com
I've been dealing with RSP since they installed my inground pool last fall. As a new pool owner I had many questions, concerns, and a great deal of learning to go through. At every step along the way they were professional and demonstrated experience and expertise. There was no pressure to buy, no pressure to add unnecessary options or add-ons, and were very concerned that I get the pool I wanted. They coordinated with my electrician, my landscaper, my fencing contractor and my concrete company, ensuring everyone was sequenced and kept informed on what was happening, when, and any constraints. When we did have a problem, their team responded immediately and both resolved the problem and assured the nervous pool owner all would be well. I feel very comfortable recommending them to my friends and neighbors.
Read more at raleigh.citysearch.com
Pros: Professional and experienced
Cons: none
Recommended: Yes
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Business Details on Rising Sun Pools & Spas
NONE
Vinyl, Hayward, Aluminum
BRANDS
Purex, Starite, Hayward, Pentair, MAAX, Purex Triton, Patio, Purex, Coleman, Foxxx, Loop Loc
PRODUCTS
Spas, Toys, Parts, Accessories, Accessories, Saunas, Pumps / Motors, Chemicals, Filter, Parts, Parts, Saunas, Pump Systems, Chemicals, Patio Furniture, Toys, Vinyl, In Ground, Spas, Decorative Accents, Outdoor Kitchens, Patio Furniture, Above Ground Pools, Saunas, Spa & Pool Chemicals, Vinyl, Pool Covers, Parts & Supplies, Spas & Hot Tubs, Above Ground, Chemicals, Spas / Hot Tubs, Vinyl, Above Ground, Outdoor Kitchens, Parts, Covers
SERVICES
Spas, Pool Renovations, Residential Services, Parts, Residential Services, Sales, Commercial Services
OTHER
Accessories, Resin, Wicker, Bbb, In-Ground, Bbb, Apsp, Fiberglass Pools, Above Ground
Phone Numbers:
Secondary Number: (919) 581-970, Secondary Number: (919) 851-9700, Primary Phone: (919) 851-970, Primary Phone: (919) 851-4055
Hours Open
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
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