Don't Leave A Deposit! by Vicki D. at InsiderPages
Though I'm no car-buying expert, my intelligence was insulted from the get-go here. I was interested in a particular model of Toyota, and told them so. Though it's best to appear disinterested, I wanted to save some time since I knew precisely what I wanted, and this led to a whole mess of problems.
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First off, the salesperson was patronizing and smarmy. I definitely felt like a smaller fish in the water with sharks. I talked to them for an hour or so about the RAV4 I wanted, asking about the various features. They didn't have one on the lot, but there was one they could get from another dealership, that had 4-wheel drive. I told them I wasn't doing any offroading and didn't need that feature, and they proceeded to check and tell me that RAV4's only came with 4-wheel drive. I thought I remembered differently, but asked them to go ahead and get the car. Stupidly, I left a $200 deposit on my credit card to hold the car, although I told them I was still going to check around for the best deal.
Later, at home, I discovered that my instincts had been correct: RAV4s DO come without 4-wheel drive, and at about $2000 less. Not wanting to buy from people who obviously thought I was too ignorant to look out for myself, I called and cancelled the deal, and asked that they refund my deposit.
The salesman I dealt with, who had been sugary sweet before, turned into a screaming baby. He called my cellphone repeatedly, saying all manner of insulting things in his loudest voice, and refusing to do anything about the deposit. I later talked to the manager, who also did nothing but briefly and unconvincingly pretend to care. I finally did get my deposit back, but only by filing a formal dispute with my credit card company.
These people were perfectly willing to charge me $200 for doing absolutely nothing but wasting my time and yelling at me. Please avoid this place.