I recently had some collision damage to my truck repaired by Richardson Automotive Body Shop. I wanted to express my extreme satisfaction with the shop in general, and specifically with Alex Burgos who handled my repair. The repair was handled seamlessly and within the time estimate that I was originally given, and I felt Alex went above and beyond to ensure that I was fully satisfied with the service. I could tell that Alex was often incredibly busy, but he always had time to answer my phone calls, he recognized me by name, and he always immediately knew the status of my repair.Although the assignment of my truck repair to this shop was just the default choice of my insurance company, I would now choose to bring my vehicles back here in the future. Many thanks to Alex and the team for all their help.

HMM where to start
- They are dishonest
- Smartasses
- On the first night when talking about APR three of then ganged up on my family telling me that I would not get a better rate
- Violent (got a pen thrown at the table which ricocheted off and almost nailed me in the eye)
- Anything for a quick sale
- Manager first seems to care but is faking
- Manager always sides with his employee's
- Salespersonel tries to take advantage of the situation i.e ( while trying to leave being disatisfied with pre-owned sales another salesman tries to sell a new car to us)
- Under trained Salespersonel
- Wasted my time (three nights)

I know better than to go here (not my first rodeo) and yet...since it was close to home and work, I once again turned my 4Runner over to them for some maintenance. $1500 later, I feel taken advantage of, and their service managers need some customer training. I had to continually call them for information and status. When my vehicle was finally ready, they said their last shuttle (6:00) had already left. When I finally arranged last minute transportation, my service manager had not waited for me, nor had my truck even been washed (I still can't get the grease marks off the hood). I was misled and then abandoned (literally and figuratively!).

Though I'm no car-buying expert, my intelligence was insulted from the get-go here. I was interested in a particular model of Toyota, and told them so. Though it's best to appear disinterested, I wanted to save some time since I knew precisely what I wanted, and this led to a whole mess of problems.

First off, the salesperson was patronizing and smarmy. I definitely felt like a smaller fish in the water with sharks. I talked to them for an hour or so about the RAV4 I wanted, asking about the various features. They didn't have one on the lot, but there was one they could get from another dealership, that had 4-wheel drive. I told them I wasn't doing any offroading and didn't need that feature, and they proceeded to check and tell me that RAV4's only came with 4-wheel drive. I thought I remembered differently, but asked them to go ahead and get the car. Stupidly, I left a $200 deposit on my credit card to hold the car, although I told them I was still going to check around for the best deal.

Later, at home, I discovered that my instincts had been correct: RAV4s DO come without 4-wheel drive, and at about $2000 less. Not wanting to buy from people who obviously thought I was too ignorant to look out for myself, I called and cancelled the deal, and asked that they refund my deposit.

The salesman I dealt with, who had been sugary sweet before, turned into a screaming baby. He called my cellphone repeatedly, saying all manner of insulting things in his loudest voice, and refusing to do anything about the deposit. I later talked to the manager, who also did nothing but briefly and unconvincingly pretend to care. I finally did get my deposit back, but only by filing a formal dispute with my credit card company.

These people were perfectly willing to charge me $200 for doing absolutely nothing but wasting my time and yelling at me. Please avoid this place.

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