The staff is kind, friendly, helpful and they always remember my dog's info. Great home away from home for your pet.

$1,265 for a hair cut? Susan cut my dog leaving open sores, gave her a visibly uneven cut showing blade tracks, and only trimmed two nails. It could have been coincidence but my dog ended up getting an infection, needing overnight hospitalization...resulting in $1,200...on top of the $65 for the cut...

Avoid this place:
1766 Mission Street
San Francisco, CA 94103
(415) 431-3647

I?ve been shopping around to find just the right place to get my puppy Lhasa groomed. I?ve tried a couple of places and thought I?d give this place a shot. The groomer sounded like an expert on the phone and I was excited about her potenital; but, the entire experience was horrible. I never met the groomer and the place seems a little backward. My dog looks like the clippers attacked him and he has been seriously jumpy for the last two days. When I spoke with the groomer on the phone apon picking him up (yes she wasn?t there when I piked him up either) she started to blame me for the bad hair cut (i.e. I wasn?t taking care of him). He has matts that weren?t there when I took him in and the other groomers I?ve used haven?t had any of these issues (Dunkin Dogs and San Francisco Dog Groomer were my previos groomers). Use anyone else but this shop if you care about you dog.

Susan and the entire crew and Reigning Dogs and Cats are a blessing to have in San Francisco. I find them easy to accommodate the needs of my pets and myself. I have two chow chows and Susan does such a great job on their coats that they get constant compliments. The rates are more than reasonable. Both of my dogs (who by their nature are not the most sociable) love going there. When I pull up outside they both get excited. That says a lot. I also get the impression that Susan really cares about both of my pets. She pays attention to their needs and on several occasions has given me much needed advice. When my youngest was a puppy, Susan made sure to socialize her with the other animals and the employees, and I really appreciate her for it.

I don't understand how there could possibly be a negative review for this business. I wish I could give them ten stars.

I have a Giant Schnauzer and I have tried four different groomers and settled on Susan, as my dog is high maintainence. Though extremely friendly he is a handful at grooming time. I don't understand the negative reviews myself. The crate he stays in, until I can pick him up, is always clean. The general facility is clean and I have never smelled anything unpleasant. True the shop is not in Pacific Heights but I don't take my dog there for the neighborhood. I take him because Susan is the best. My dog loves her and for me that is just as important as Susan's skills.