My last visit to the salon was great.Receptionist there to greet me in time. parking was a VERY difficult though!. I have been going to this salon in lakeside mall for quite some years. the salon is always busy with people coming in and out. For my service my hairdresser took the time to undersand what color exactly that i wanted. my hair is long and thick. i got some perfect layers that flipped. She was short with glasses and black hair,spanish. I forgot her name but i will be coming back