Richard Fiene is my account representative and he goes out of his way to find the obsure bulbs that I usually need for our video lighting kit here at church. Also, he's helpful in assisting me in researching the proper disposal of projector bulbs or other items that I learn that I'm not able to dispose of in a dumpster. Always helpful.

PROS: makes shop calls, follows up with your needs, looks out for you
CONS: