This company flies the Rayne Dealership Corporation flag. I authored and highly recommend reading the ripoff report pertaining to Rayne of San Jose. It entails some of the unethical business practices embarked by that corporate-owned branch which were amply endorsed by the corporation.

For the record, I define corporate endorsement as failure to initiate righting the wrongs and/or punishing the guilty for 4+ months. How long does an internal investigation take before coming to fruition?

There is a detail in the ripoff report that I did not bring to corporate attention - the rip off of the San Jose Crime Lab.

I hope this warning reaches those who were considering 'franchise opportunities' as that is no less than an invitation to get stabbed in the back.

http://www.ripoffreport.com/questionable-activities/rayne-of-san-jose/rayne-of-san-jose-rayne-delear-9d0bf.htm

The customer service here is awful. The lady on the phone was rude and mean. The service is overpiced, $40 per month for water softening and that's only for a family of 3. Totally not worth it, we've cancelled the service and going to look for other options.