After visiting 4 other stores without finding just the right piano, I decided to try R. Kassman Pianos . My experience couldn't have been better. Mr. Kassman listened carefully, asked insightful questions to fine tune my understanding of what I was looking for, and showed me a wide range of pianos, detailing their manufacturing history and relative positioning within the piano market. He neither oversold something that was more than I wanted, nor underestimated my ability to appreciate how the pianos had been chosen to provide good value at their prices. I'm very pleased with the piano I bought; Mr. Kassman took the extra time to make sure that the piano matched my needs exactly. Top quality service -- definitely recommend.

As a local piano teacher, I have been dealing with Mr. Kassman and his company since the 1980's. I have always found his service to be impeccable, and the instruments he sells extraordinary. I would highly recommend him to any novice or professional truly looking for the piano of their dreams.

I was in Berkeley today, and made a stop at Kassman innocently and unknowingly. It was quite a shock, I had never visited this place, but I am always keen to meet people in the business, and make contacts. I happened to drive by to notice the store, so I made a stop to say hello<br />
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I thought I had seen it all, not just those in the piano business, but those in the used car sales, herbal viagra, and illicit substances, but the guy here is in a class by himself<br />
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As I entered, I introduced myself and offered my hand for a handshake. The gentleman at the store glared at me, as if was expecting Glenn Gould or Vladmir Horowitz to drop by or something. He reluctantly gave me his name (Russel) after which I said that I am interested in looking at the pianos on the floor, as I am always looking for one to complement my 1980 Hamburg Steinway Model B, although I was not expecting to purchase one right away. Oh, yes, to put it in perspective, my current piano is worth more than all of my cars combined, and my cars are not junkers either.<br />
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Well, at that moment, I felt that he wanted me out of his store. When I asked if I could take a look at the pianos, he replied, "you can look at them but please don't touch them." As a pianist, I do not give a damn about how the piano looks, whether it's all beat up or painted pink, but I do care immensely about the quality of the sound, and the workmanship of the assembly. As most of the pianos on the floor were used pianos while others were low-quality Chinese POS (piano-shaped objects) under the name of long-defunct European names, it would be of utmost importance that I actually sit down and play.<br />
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When I asked to play two specific pianos, he said that another customer was due to arrive in 5 minutes, and I was not allowed to play. I asked again to play that I would be happy to leave when his customer arrives, but he declined. He just about yelled at me that an appointment is required<br />
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Now, I have visited hundreds of piano stores around the world, from the Steinway Hall in New York,and around the world to all the major dealers in the Bay Area: Sherman Clay, Colton, Music Exchange, and countless others. In addition, I have also visited dozens of piano rebuilder workshops. Without one single exception, I was always welcome to ask questions, try their pianos, and have a conversation with the staff. It came as a shocker to encounter the treatment by the owner of the business<br />
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In the current state of the economy, where businesses in luxury items such as musical instruments are desperate, I sincerely hope that this business along with the captain of the ship will sink to the bottom of the Mariana Trench. That would be a tremendous benefit to the not-so-stellar reputation of the piano retail business in general.<br />
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I should have checked reviews of this business online. It seems like others have had a similar experience:<br />

Both a friend and I, along with our 2 children (an infant and 5 y/o) stopped by the piano store today to explore the possibility of renting or purchasing pianos. Mr. Kassman was extremely gracious, knowledgeable and spent almost 2 hours discussing pianos available for rental or purchase. He was fantastic! My 5 y/o played with several pianos and Mr. Kassman was very encouraging, seeking to engage her in the instruments. There were no sales pressure and he sent us home better informed consumers. I would definitely recommend his business!

Instead of spending time writing all the positive reviews for your own company (here/ citysearch/yelp...), maybe it's time for you to think about how to treat your customers better. Spending all the time leathering/sm and bottom fantasies won't help.