Friday, October 24, 2008
Dr. Hardt has poor bedside manners.
The staff and workers who do most of the services are very nice, helpful and warm. But Dr. Hardt is none of those good qualities. I made an appointment after hours for laser hair removal. When I made the appointment over the phone, I was told that Dr. Hardt was staying late that day for a patient, so it would be no problem to come after 5 pm. After arriving to the office, I undressed and got ready for my treatment, Dr. Hardt came in while I was in a towel, I had never spoken to her before, "We can't be doing this anymore and making special arrangements for you, we gave you a really good price and it just isn't worth it to us to stay for you." The good price she is referring to is the popular "We match any competitor's price!" advertised in pretty much every issue of the OK Gazette. The technician who made my appointment made it clear that it would be perfectly fine for me to make my appointment this time. I told her I wish that she could have at least told me when I was dressed because I felt uncomfortable being talked to in this way, so vulnerable while I wasn't wearing any clothes. Dr. Hardt just dismissed my concern and insisted that she "was a doctor" repeatedly again and again, as if to say I shouldn't feel uncomfortable. A more tactful way to handle the situation would have been to tell me this while I was in the lobby and before I was undressed. I would have understood and not expected anything different the next time around. Additionally, she could have made a blank statement regarding all clients and not singled me out based on the price I paid for my treatments. Perhaps the money I paid was not a lot of money to her, but to me, it was a couple thousand dollars and she should respect my investment and decision to use her clinic over competitors. On the other hand; my treatments have been successful and I am happy with the results.
Read more at oklahomacity.citysearch.com
Pros: Technicians are kind, thorough, helpful and good at their job.
Cons: Dr. Hardt may be good at her job, but she has horrible bedside manor, she lacks tact.