I have yet to have a positive experience while dealing with either the parts or service department at Pringle Tractor. They don't return phone calls, they don't do the work they claim they will, they do work that is not necessary and, once, they even sent the tractor off to the other shop without telling me. I drove out to the shop in Watsonville to pick up the tractor only to find that it was in Salinas! I have spent the last 5 days trying to get the parts guy to figure out which of two possible bolts I need to replace and order it. So far, no luck and not one return phone call!‎