I brought my guinea pig here after making an appointment. He was suffering terribly with kidney stones and was in a lot of pain and bleeding. My poor guinea pig and I had two wait unti nearly two and a half hours after our appointment had been scheduled. We were never apologized to. FIinally, the vet came in and without even looking at my guinea pig aid he would need to come back for surgery. I asked if she was going to look at him and showed her what he was normally prescribed for the kidney stones. She claimed she had never heard of BeneBac gel (VERY common probiotic for animals!!!!!) and didnt want to give him anything for the pain or the stones. I told her he is in a lot of pain and she acted annoyed and picked him up very harshly and then got irriated becuase he had peed during his long wait. Then she gave us an antibiotic and went on her way. She was very uncaring, insensitive, unknowledgable, rude, and very hard on my small animal.