Don't care about customers
I've had cakes from Porto's on three occassions and was only impressed with the quality and flavor of one out of those three.
My third experience with this bakery was a cake I ordered to celebrate birthdays in my office. The cake came with the wrong filling, which I of course was unaware of until we cut into it to serve; we still ate it, of course. I later called the bakery and spoke to a manager, asking for either my money back or a replacement cake with the filling I had ordered, even in a smaller size, and the manager was unwilling to help in any logical way. He offered looking into it and then, if I was not lying, would grant me a discount off another purchase. He said that the cake was their product and if I couldn't return it to them, they could not replace it.
So, I NEVER GOT THE CAKE I ORDERED AND PAID FOR. The cake wasn't even any better than one from a grocery store, and definitely not as good as one I could have made myself for a fraction of the cost--and I would have made it with the correct filling.
I will never again give Porto's my money to do with as they please, making whatever cake they feel like and then refusing to do anything to make things right.
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