Saturday, January 17, 2009
Beware of MOOV - They are unreliable, uncaring and dishonest
My wife and I hired MOOV last fall when we bought a new house. The crew they brought in were friendly enough, but they did a meaningful amount of damage to our houses and furniture in the moving process (broke a screen door, scratched up walls and damage two couches). To their credit, they did discount their price once we complained to the owner about the damage, and even sent a gentlemen out to repair a chipped footing on one of the couches. Unfortunately, they didn't address the two remaining issues: the damaged screen door and other couch. Initially responsive and seemingly concerned, they promised to repair both, but nothing happened. After a few months of stalling and stone-walling, they eventually gave up returning calls altogether. While the screen door is a fairly straight-forward repair, the new sofa (now torn & marred in spots) requires extensive re-upholstering and will be expensive. We've been left holding the bag and are considering small claims court, but I hope it doesn't come to that. I advise you to be very wary and hope nothing is broken or damaged during the move. Did I mention that they knocked a huge branch off a neighbor's tree (breaking the front quarter area of their truck) during the move? Luckily, nobody was hurt, but I doubt they've sent an arborist to repair the tree either.
Read more at portland.citysearch.com
Pros: easy to schedule, initially responsive about issues
Cons: stone-walled and eventually avoided making good on promise to repair damages