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This business is categorized as a Outdoor Furniture business. Pool Works Inc is located on 765 Lawrence Dr in De Pere. Services provided by this facility consist of Custom Services, Commercial Services, Residential Services, Custom Work, Design, Commercial Services, Residential Services. They can be contacted by calling (920) 339-9801 . They accept Discover, American Express, Visa, Master Card. for payment. They have a total of 2 reviews, 1 positive review and 1 negative review.
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First To Vote
crob
rchx
rchx
Friday, June 22, 2007
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Value:
Service:
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Worst customer service I have ever experienced.
Read more at greenbay.citysearch.com
Began our interaction nearly a year ago (summer 2006). Custom pool/landscape package in the 200k range. Advised to begin pool construction in the fall so get a jump on this summer's (2007) pool season.
Pool Works completed about 80% of the pool, as expected, last fall.
Unfortunately, this year we have experienced absolutely horrific service. Greg, seemingly the only employee able to discuss a custom pool, refused to return calls from me (homeowner) and our landscape architect.
No one from the company visited the pool construction site until the end of April. After which, no work was done for over a month; and then only one or two contractors completing bits and pieces of the job. They didn't apply the pool coping until the second week in June. This 2 hour job held up the concrete contractor for a month.
As it stands we have about half of our equipment, the track for the cover hasn't been placed & they pawned off installation of the pool slide to the landscape contractor. Today, June 22, 2007, as the days start getting shorter, we are not even close to having a functional pool. GREG doesn't answer his phone (gotta love caller ID) and ignores his voice-mail.
I would NOT RECOMMEND POOL WORKS under any circumstances.
Pool Works completed about 80% of the pool, as expected, last fall.
Unfortunately, this year we have experienced absolutely horrific service. Greg, seemingly the only employee able to discuss a custom pool, refused to return calls from me (homeowner) and our landscape architect.
No one from the company visited the pool construction site until the end of April. After which, no work was done for over a month; and then only one or two contractors completing bits and pieces of the job. They didn't apply the pool coping until the second week in June. This 2 hour job held up the concrete contractor for a month.
As it stands we have about half of our equipment, the track for the cover hasn't been placed & they pawned off installation of the pool slide to the landscape contractor. Today, June 22, 2007, as the days start getting shorter, we are not even close to having a functional pool. GREG doesn't answer his phone (gotta love caller ID) and ignores his voice-mail.
I would NOT RECOMMEND POOL WORKS under any circumstances.
Read more at greenbay.citysearch.com
Pros: Only concrete pool installer in the area. Quality work (if the guys show up)
Cons: Everything associated with customer service.
Recommended: Yes
crob
crob
Monday, November 28, 2005
Rating:
Value:
Service:
Quality:
Great People
Read more at greenbay.citysearch.com
I have been working with other pool stores in Green Bay and was totally dissatisfied. Recently I found this hidden gem along highway 41. When I walked into the store, I was greeted politely and the service has continued throughout my relationship with Pool Works. The prices on chemicals are also far more reasonable than where I was going in the past. I would recommend that if you have a pool or spa, check out Pool Works.
Read more at greenbay.citysearch.com
Pros: Prices, Products, People
Cons: Farther away from Hom
Recommended: Yes
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Business Details on Pool Works Inc
BRANDS
Winston, Marquis, Baquacil, Dimension One, Baquacil, Foxxx, Calspas, Outdoor, Baquacil, Calderaspas, Woodard, Patio
PRODUCTS
Spas, Swimming Pools, Above Ground, Above Ground, Chemicals, Spas / Hot Tubs, Swimming Pool Furniture, Patios, Deck & Porch Sets, Above Ground Pools, Spas & Hot Tubs, Decks, In Ground, Decks, Patios & Porches, Spa & Pool Chemicals, Parts, Outdoor, Decks, Decks, Patios & Porches, Offices, Indoor, Chemicals, Parts, Indoor, Outdoor, Parts & Supplies
SERVICES
Custom Services, Commercial Services, Residential Services, Custom Work, Design, Financing Available, Financing Available, Commercial Services, Residential Services
OTHER
Indoor, Above Ground, Outdoor, Indoor, In-Ground, Showroom
Payment Types:
Discover,
American Express,
Visa,
Master Card
Phone Numbers:
Secondary Number: (920) 339-9801, Secondary Number: (920) 968-202, Primary Phone: (920) 339-980, Primary Phone: (800) 638-8822, Toll Free: (800) 638-882
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