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Deans Stove & Spa LLC

120 W Main St, Plantsville, CT 06479
Deans Stove & Spa LLC Mojo 2/ 5 http://www.mojopages.com/biz/plantsville-ct-deans-stove-spa-llc-768303
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(11) Deans Stove & Spa LLC 2/ 5 stars 11 http://www.mojopages.com/biz/plantsville-ct-deans-stove-spa-llc-768303


Under the category Fireplace, Deans Stove & Spa LLC is located in Plantsville. They can be contacted by calling (860) 621-5311 or going to their website . Methods of payment include Discover, Master Card, American Express, Visa, Check. Deans Stove & Spa LLC has a total of 11 reviews, 4 positive reviews and 7 negative reviews.
Brands:
  • Canon
  • New England
Products and Services:
  • Installations
Year Established:
1979
Votes (11)
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Customer Ratings
5 Star:
(4)
4 Star:
(0)
3 Star:
(0)
2 Star:
(0)
1 Star:
(7)
First To Vote
Rich71152
Deans

Deans

Friday, November 13, 2009
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Be weary of phony reviews
We at Dean's want to make sure the public is weary of phony reviews. Dean's has made many progressive moves in the Hearth Industry to insure we take care of everyone. Wether it is expanding our Service Dept another 5,000 sq. ft, Install Dept 7,000 sq ft of added space, and a combined 15 new Service and Install techs. Deans Stove & Spa recommends reviews from sites where clients names and address are available to insure it is a REAL customer.We spend a lot of time researching our records if we see a unsatisfied client. If you the consumer, reads through some of these reviews, it is apparent that some of these hold no water, i.e. lack of information, lack of knowledge of state/federal laws and how they change through time ( which is not the fault of the consumer but blamed on our company ) with no REAL proof of purchase.There is a reason we have grown in our 30 year history to become one of Americas most respected Hearth Shop. We continue to grow to help our over 30,000 costomers and that will never change. We hope to see you at New England's Largest Hearth Shop! And hope you visit our Website. Thank you from Dean's!

Read more at hartford.citysearch.com
Pros: Extremely hellpfull Sales/Service/Install staff
Cons: To many great products to choose
Recommended: Yes
JohnDeesero

JohnDeesero

Saturday, October 31, 2009
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# 1 for many reasons
Just bought my wood burning insert at Dean's. I had a great experience from start to finish. I worked with 2 different sales people who were knowledgeable and courtious. The 2 fellas that did my installation were TOP notch! I will tell all my friends about mt positive experience at Dean's. My only concern is it did take awhile because the place was packed. Oh yeah, my kids even had warm baked cookies hot out of one of their stoves.

Read more at hartford.citysearch.com
Pros: Great product, better people
Cons: Very crowded on the weekends.
Recommended: Yes
tommygun

tommygun

Sunday, June 21, 2009
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Excellent sales personal
I had a gas insert installed in my fireplace and it heats my whole house. 1500 sq. ft. From when I purchased it to the day when it was installed, It was a very pleasant experience. I have it for a year and they call me every six months to see if I have any problems.

Read more at hartford.citysearch.com
Cons: none
Recommended: Yes
TyJacobs

TyJacobs

Saturday, April 25, 2009
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Dean's Stove and Spa Con Artists
i just visited my best friend who told me that she had one of these stoves installed...
Being handy with my hands...I will tell you...
It is a nightmare...they did not install it correctly
The pellets are overpriced and I visited this place out of curiosity
Obviously, they have made a lot of money from their customers
I watched unanswered phones ringing-not even a smile with customers- just a feeling that they wanted to seal the deal
Hopefully, some smaller pellet stove places will open and these folks...judging by the former comments- will get their heads together

Read more at hartford.citysearch.com
Pros: None
Cons: Read below
Recommended: Yes
wtf38

wtf38

Thursday, February 12, 2009
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worst dealer in new england
Dean's may be the biggest distributor of stoves but they have the worst customer service of ANY STORE ever!!! They ignore the phone like the plague, if you are ever in the showroom, watch how the phone rings and NO ONE ANSWERS! Its as if they don't hear it. The management is the worst I have seen. They may know about stoves but have zero customer follow up. They themselves won't answer the phone and do not return phone calls. If the managers and owner are bad at servicing how can the staff be blamed. I did find my installation pleasant and Chris and Brian were very knowledgeable and very polite. I have called for service a few times but never received a call back, at which time I went to the store. They were very busy but I noticed they did ignore the phones just like the showroom people. I think if the management was replaced or taught proper training and show respect to the customers that are keeping Dean living as well as he is, then maybe they will change the way we all look at his dismal attempt at a business. I only met Dean once but got the impression he was in the business to make money and that was it. He was told he had an irate customer on the phone, but refused to take the call and laughed! Not the kind of person you want to give business to without heeding all the red flags!!

Read more at hartford.citysearch.com
Pros: Installation department was great! Responsive, professional & very pleasant
Cons: Extremely poor management
Recommended: Yes
1
Business Details on Deans Stove & Spa LLC

NONE

BRANDS

PRODUCTS

SERVICES

Categories:

Payment Types:
Discover, Master Card, American Express, Visa, Check

Phone Numbers:
Primary Phone: (860) 621-5311

Hours Open
Thursday 9:00am to 7:00pm
Friday 9:00am to 6:00pm
Saturday 9:00am to 5:00pm
Sunday 11:00am to 4:00pm
Monday Closed
Tuesday 9:00am to 6:00pm
Wednesday 9:00am to 6:00pm