Although, they were recommended by my real-estate agent they failed to do their job. After confronting Trisha Thomas, Escrow Assistant for Kelly Pacheco Escrow Officer/Manager about corrections on the estimated closing statement I was assured that the adjustments would be taken care of. I later came to find they failed to run Title on my property and therefore missed the impounded taxes. When I brought this to Trisha Thomas's attention she stated don't worry it will be corrected on the final closing statement. My house closed two months ago and I have yet to receive the check for the taxes that they took out, even though they were impounded in the payment. Pickford claims the gentleman that they hired to run the Title missed it, yet my bank which held the loan confirms they had never ran the Title to confirm any information. Pickford took their payment for a job they did not complete and I am still out $2700 dollars. Pickford claimed it would take a month to get the money back ...