The salon looked good. As I walked into the door the reception didn't greet me. It was my first time there and finally the receptionist with the black bob hair, kinda heavy set, went up to me and asked what I was doing and accused me in being a solitcitor. I was offended as well as she kicking me out of the salon, and I felt that this receptionist was very rude and had an very unacceptable behavior. I have never been treated like that before and this was a disgrace to the salon and the salon name. This salon have been rated a 4 star which my horrible experience that I had I have to say I give them zero stars. They don't even deserve one star. That is how bad the first impression was. I highly don't reccomend this salon to anyone. This salon was a terrifying first time experience. Remember looks can be deceiving.

I was referred by my sister . She had gotten an amazing haircut and i wanted to go there. So I set up an appointment and the day before got a call at 12:30 to confirm my appointment. Then at 5:30 i got another call saying my appointment had been canceled and to please call to reschedule. So i did...i rescheduled for 2:00 the next day. I got there at 1:30 and waited for an HOUR. At 2:30 I asked if i was going to be seen and they apologized a million times for scheduling me wrong. I was pissedoff and annoyed and walked out. They made no attempt to compensate for all the cancellations and re-schedules. Instead they wanted to reschedule me for the next weekend same time. Not a very good first impression.

I agree! Susan is the only person I will go to for waxing. She has an incredible memory and is so personable. An incredible people person. If you know your way around walnut creek there is parking in the back along the alley for pheonix customers only!
The hair there is pricey but I've had nothing but good experiences. There is a guy there who has received nothing but rave reviews from my friends (john mark or some two names) For cut I go to Susie who has more stories than you would believe and Stacey for color who was incredible.

I have been going to phoenix salon since it opened, and I have never had a single bad experience. In fact I have always found the staff to be friendly and professional. The atmosphere is beautiful, the products are great and the stylists are the best around. I see Julie Brun for my haircuts, and she is the best stylist I have ever been to. She is wonderful, friendly, highly trained and personable. In fact she just recently cut my hair and I have never received so many compliments! I am also thrilled with susan who does my waxes, and see tracy if you want to have a mindblowing massage. I could go on and on. I currently live in LA where there are plenty of top notch salons, but I still fly up to the east bay each time I need to get my haircuts! The other reviewers that had bad experiences are crazy, these stylist are professional all the way, no amatuers here!

Elizabeth is great. I've seen her for the past year. She knows her color and what would go good with particular skin type. The assistant is friendly as well. I've also got haircuts from 3 different people and all were great. I've been to my share of salons and this one is one of the best.