We bought a used "certified" Toyota Sienna from these guys in November 06. We also purchased an extended warranty with it. We had continuos problems with the car, and decided we wanted to trade it in for a brand new one. We explained that we thought that they sold us a bad car, and was willing to buy a new one, as long as they gave us a fair trade in. They offered us 40% of what we paid for the car, and wanted to sell us the new Sienna at full sticker! No way.
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THe extended warranty that they sold us was useless, did not cover anything that was wrong with the car. Also, we found out that this car was bought by them at an auction, and was from Florida, used as a commercial car. No way should this have been a certified Toyota used car. The belts needed to be replaced after we put 3K miles on the car!
This dealer in my opinion is unethical. We went to Freeman Toyota the next day, they gave us 3K more for our trade, and sold the new car to us for $3K less than what Hansel was going to.