I've had very good experiences with Pet Food Express. The staff is very friendly and knowledgeable. They suggested a coat formula to mix in my golden retriever's dry food. She has a shiny, smooth coat and everyone is giving her compliments. They say she is the softest golden they have ever pet. They have great doggie cookies too! I just find that they don't have a vast selection of toys like Petco, but I'll take service over a large product selection.