If I could give it zero stars I would. Over the last few years I have bought supplies there, preferring it to a big box store or online, and have often spoken with others about the service being terrible...but, it's a local store. Tonight my daughter and a friend (both 12) were in looking for supplies they would need for a 4H rabbit project and were asked to leave if they were not going to buy tonight. I returned to be informed that they prefer that children be accompanied by an adult. Indicating that they were not told that, but were simply asked to leave without provocation and that I would now shop elsewhere the Manager (?) told me she was sorry to here that. As I left (having said no more) she shouted at me Good luck finding what you need elsewhere! Nice...I know many people in this small town and will share the story freely.

I have been a customer of the Pet department off and on for many years now. I have purchase a couple dogs there and numerous pet supplies. I recently started a 55 gallon tank of African Cichlids. I purchased my tank, some of the fish, all of the gravel, rocks, and numerous other items at their store in Paso Robles and Atascadero. Needless to say, I have spent approximately $1,200.00 over the past two months in their establishment. I decided to start another cihlid tank and asked the owner about ordering some cichlids for me and talked about cycling my new aquarium. He pointed out some of the chemicals that I would need. (which I already have) When I explained to him that I enjoy coming in and getting advice and fish that I can get my chemicals cheaper elsewhere he became very rude and asked me why I expected them to be motivated to help me if I was buying some of my products at other businesses. I explained to him that I have spent alot of money there in a short amount of time and that should be motivation for him and his business. I also told him that I do have other connections for my fish if he didn't want to help me. He then handed me the paper with all of my information on the fish I wanted him to order for me instead of apologizing to me. BIG MISTAKE. I will take my money and my business somewhere else.

the employees there are very rude and they seemed to be very bored with their job. if that is the case then y are they working because u arent goin to sell any animals if they continue to be rude. if u have a problem with what i am saying and u have the gute to email me back how u feel well i live right down the street so i wouldnt be rude and the animals seem very sick and unhappy u dont take care of them very well i hope u take better care and have more concern for ur animals

I have been a regular customer at The Pet Department for four years. The staff is always friendly and helpful. I bought my little mini dachshund from them one year ago and she is the greatest little dog. I asked the manager where they get their animals from and they all come from local sources. NO PUPPY MILLS. Where each puppy comes from is right on the sign of the pups cage. They also have a wide selection of reptiles, and saltwater fish and corals.

i went to look at a puppy in the store thinking i may purchase a puppy of a certain breed for my child. the puppy did not look well and seemed very skirtish. the staff had a non chalamnce attitude and ignored the puppies without trying to help socialize them more. these puppies seemed like they came from a puppy mill and i did not purchase that puppy there but went to differnt source and went directly to a local breeder and have been hgappy since

PROS: NONE
CONS: unimpressed staff whom looked bored, dirty caGES ANIMALS NOT REALLYHAPPY