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Performance Bicycle

2720 N Halsted St Chicago,IL 60614 map
(773) 248-0107
America's Best Prices...Period.
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Description
This business is categorized as a Bicycle Repair business. Performance Bicycle is located on 2720 N Halsted St in Chicago. Services provided by this facility consist of Bike Repairs. They can be contacted by calling (773) 248-0107 . They accept American Express, Discover, Master Card, Visa. for payment. They have a total of 8 reviews, 4 positive reviews and 3 negative reviews.
Votes (8)
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Customer Ratings
5 Star:
(1)
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(3)
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(1)
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1 Star:
(3)
First To Vote
John T.
Gibs

Gibs

Wednesday, May 26, 2010
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Nice bikes and prices‎
Performance has great promotions and prices, especially during their anniversary sale. I went to this location and was greeted right away. The man I dealt with was odd and all over the place. I had a specific type of bike in mind, and he shut me down. He kept insisting, "Oh no, that's not what you want.." or "No that's not it..." Like someone else wrote, they treat you like an ignorant fool. But he was knowledgeable and offered me promotions, and I did appreciate that. Maybe he was just trying to educate me about bikes, but I really didn't like the approach. The store didn't have the bike I wanted, so I decided to order it online. But another employee told me to just do it at home. But if you order it in the store, they automatically waive your overweight shipment. I guess this employee didn't know that. I only found out by calling the shop the next morning. That gentleman was helpful and listened to me. I guess it depends on what time of the day ...

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Recommended: Yes
andreypz

andreypz

Wednesday, September 2, 2009
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Good shop‎
Pretty good shop, reasonable prices.‎

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Recommended: Yes
D.J.

D.J.

Sunday, July 26, 2009
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Bad customer service? Not my experience.‎
I stopped in July 09 to get a new road bike and I was greeted less than 5 seconds after walking in the door. I was immediately offered assistance, but I told them I was just looking. I started to look, and then a few minutes later I was approached by another employee who was very friendly and knowledgable. He taught me some fitting techniques and helped me decide between the two road bikes I was looking at. They had it inspected by the guys in the back before letting me go outside and ride it. I ended up buying, but I didn't have my bike rack with me, so they held the bike in the back for me, while I went home to get it. I came back an hour later with it and was immediately recognized again as I walked into the store. They had my bike ready to go for me. Overall I had an A++++ experience and will defintely go back there.‎

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Recommended: Yes
Timothy

Timothy

Thursday, May 28, 2009
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Fixed well, but horrible customer service‎
I took a bike in for a simple repair, but when I walked in, no one seemed to care that I was there. I didn't need a hug or anything, but I did need someone to direct me to their service department. After wandering around a bit on my own, I found some guy in the back who took care of my bike fairly quickly, but when I went to pay, there were two registers occupied by two employees who were leisurely surfing the net for products for customers who were in no hurry. Meanwhile, another customer and I were waiting with two quick purchases. Finally, someone took my ticket from the repair shop, but miscalculated my total. Fairly minor in general, but inattentiveness seems to be this store's culture. Then, after he'd already charged my card he looked at the signature line to see where I'd written "see ID." I thanked him for checking, but reminded him that he ought to check before charging my account. Then he got defensive and told me something about how they only ...

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Recommended: Yes
Morgan

Morgan

Tuesday, September 2, 2008
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Don't rely on Performance‎
Performance is a good place to pick up stuff for your bike, but a pretty bad place to go if you want any sort of customer service or bike repairs. I live very close to the store, so I have taken my bike in for repair concerns many times over the years. The problem is that they are always sending me away or suggesting I purchase a whole new bike. Every time, I end up going to Uptown Bikes, or Working Bikes and getting these "impossible" problems fixed in a jiffy. Basically, Performance is sort of funny because nobody there seems to give a shit about the customers, the appearance of the store, or to be particularly enthused about anything at all. It's like the Kinkos sketch from the Chappelle Show, except it's a bike store.‎

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Recommended: Yes
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