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Description
Pep Boys is located on 4441 Genesee Ave in San Diego. Pep Boys offers a number of products and services, which include Shocks, Headlights, Auto Parts, Tires, Brakes, Radiators, Brake Pads, Tires, Engines, Brakes, Wheels, Struts Exhaust, Chevron, Oil Changes, Protool, Auto Repairs, Pepboys . Pep Boys also carries a range of brands such as Dayco, Proline, Pilot, Cooper Tires, Hankook, Castrol, Prostart, Monroe, Black Diamond, Pennzoil, Borg Warner, Pure One, Fram, Cooper, Bosch, Firestone, Proline, Valvoline, Stp, Bosch, Energizer, Baja, Purolator, Hankook, Rainx, Monroe, Pilot, Razor, Dayco, Prostop, Fram, Rainx and accepts Visa, Discover, Master Card, American Express. as methods of payment. Pep Boys can be reached by phone by calling (858) 569-9533 . Pep Boys has a total of 10 reviews, 4 positive reviews and 6 negative reviews.
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(5)
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LisaSD
LisaSD
Tuesday, August 25, 2009
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Defective Battery + Horrible Customer Service
Read more at sandiego.citysearch.com
My dad purchased a battery 2 years ago. It was defective (not holding a charge) My dad passed away. My mom went back to Pep Boys to get a credit, even partial credit to buy a new battery. Manager says NO. Only the principal purchaser can get credit. She brought the death certificate. Manager still says no on partial credit. Battery is suppose to last 5 to 7 years. She goes to Costco. They provide a credit and discount on a new battery. We are telling all of friends/relatives/neighbors to boycott Pep Boys on Genesee. Manager is inhuman. With this economy, I guess they don't need to keep customers. We had been clients for more than 15 years.
Read more at sandiego.citysearch.com
Cons: Pep Boys Mgr. No Credit for Defective Battery
Recommended: Yes
bibib1
bibib1
Saturday, April 19, 2008
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WORST CUSTOMER SERVICE AND REPAIR
Read more at sandiego.citysearch.com
They screw up the alarm of my car and the locking system and now they are asking me to pay them to repair it! It took me 3 trips to their store and almost 20 hours total to have my brakes done correctly (they were making noise every time). The last time I went, they finally got the brakes right BUT they screw up my alarm and now they are asking me to pay them to repair it! GREAT DEAL! May be a bit cheaper at first but considering all the time I spent there and the fact that now I need to spend $200 to repair the alarm, I can guarantee that pep boys in Genessee is not a good deal. And the manager is everything but a good manager! Instead of apoligizing for their screw ups (3 trips for breaks and almost 20 hours is a bit too much!) then the alarm, well instead of that he was talking to me as if i was an idiot. Great customer service!
Read more at sandiego.citysearch.com
Pros: NONE
Cons: RIP OFF
Recommended: Yes
Citysearch User
Citysearch User
Tuesday, February 26, 2008
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best mechanical place ever by victoria I. at InsiderPages
Read more at sandiego.citysearch.com
i love pep boys for parts i need for my car or accessories for my car or anything i need.my family always goes there for help on their car
and when they need there tires checked they always got to go to pep boys.they are always a good deal for oil for your car or for a light that you need to get for late night work on your car.
and when they need there tires checked they always got to go to pep boys.they are always a good deal for oil for your car or for a light that you need to get for late night work on your car.
Read more at sandiego.citysearch.com
Recommended: Yes
Citysearch User
Citysearch User
Friday, October 19, 2007
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Shenanigans by Kevin J. at InsiderPages
Read more at sandiego.citysearch.com
I bought four tires from Pep Boys during their buy three get one free sale that was on TV. Was supposed to get $150 after mailing in a rebate form, but four months later I still have no check, not really happy about it though I guess I can't blame the 92117 store for me not getting me a check from corporate headquarters, it just adds to my list here. It should be noted this store tried to charged me for an alignment that they didn't perform, I caught it on the bill and they took it off, they even said they didn't do an alignment and that it was only supposed to be a recommendation rather than a billing (sure it was).
All the same I was happy with my new tires.
Then about a month later my car really did need a wheel alignment, it pulled hard to the right and drifted when I didn't steer it straight. I decided to bring it to Pep Boys for service. The mechanic called me several hours later saying it was done and that I could come pick up my car. Since I live about half a mile away I walked there, but walking by I noticed the car hadn't been moved, it had parked a bit funny and was still parked the same way I left it (with the wheels cocked), I pointed out that my car hadn't been moved and they said again it was fixed. So I paid, got my keys, and drove out of their lot with my car pulling to the right. Drove right back and told the store manager that the workers hadn't moved my car out of the spot, he said don't make accusations, I said that's exactly what I was doing since my car hadn't been moved or fixed and I had paid them for that service. He said that they'd take another look at it and after few more hours I walked back from my house and drove the car home nice and straight. It's going to be inconvenient not taking my car there anymore.
Then today I got a nail stuck in the tread of one of my tires causing a slow leak, and since I had paid for the hazard warran
All the same I was happy with my new tires.
Then about a month later my car really did need a wheel alignment, it pulled hard to the right and drifted when I didn't steer it straight. I decided to bring it to Pep Boys for service. The mechanic called me several hours later saying it was done and that I could come pick up my car. Since I live about half a mile away I walked there, but walking by I noticed the car hadn't been moved, it had parked a bit funny and was still parked the same way I left it (with the wheels cocked), I pointed out that my car hadn't been moved and they said again it was fixed. So I paid, got my keys, and drove out of their lot with my car pulling to the right. Drove right back and told the store manager that the workers hadn't moved my car out of the spot, he said don't make accusations, I said that's exactly what I was doing since my car hadn't been moved or fixed and I had paid them for that service. He said that they'd take another look at it and after few more hours I walked back from my house and drove the car home nice and straight. It's going to be inconvenient not taking my car there anymore.
Then today I got a nail stuck in the tread of one of my tires causing a slow leak, and since I had paid for the hazard warran
Read more at sandiego.citysearch.com
Recommended: Yes
Citysearch User
Citysearch User
Wednesday, June 13, 2007
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Never return!
Read more at sandiego.citysearch.com
I should search the internet before I decided to send in my 98 Ford taurus for a simple smog test as a required procedure before selling it. What a mistake!
The same smog test was performed on my taurus about 8 months ago for registration and it passed easily. Since my car is religiously maintained, I didn??????t expect any odds for this test. When pepboy staff told me my car failed with HC and CO emission, and tried very hard to sell me their diagnosis, I simply said no and pulled out my car. I immediately ran another smog test at a different shop and my car passed easily with a result consistent with its previous emission test. Below are the test results from pepboy and the other shop. Just let the fact speaks
Pepboys's report
speed HC (PPM) CO (%)
15 MPH 75 0.50
25 MPH 138 0.75
Another garage's report
Speed HC (PPM) CO (%)
15 MPH 36 0.24
25 MPH 28 0.31
Pepboys's reading is two time more than the report from another store!
Now, go figure, pepboys is either not competent enough to do a simple smog test, or intentionally failed my car to sell me unnecessary service. I requested a refund of the test but the service manager refused.
I will never go back to pepboy, not even for parts. Napa, carquest, autozone and many online stores are much better choice than pepboy!
The same smog test was performed on my taurus about 8 months ago for registration and it passed easily. Since my car is religiously maintained, I didn??????t expect any odds for this test. When pepboy staff told me my car failed with HC and CO emission, and tried very hard to sell me their diagnosis, I simply said no and pulled out my car. I immediately ran another smog test at a different shop and my car passed easily with a result consistent with its previous emission test. Below are the test results from pepboy and the other shop. Just let the fact speaks
Pepboys's report
speed HC (PPM) CO (%)
15 MPH 75 0.50
25 MPH 138 0.75
Another garage's report
Speed HC (PPM) CO (%)
15 MPH 36 0.24
25 MPH 28 0.31
Pepboys's reading is two time more than the report from another store!
Now, go figure, pepboys is either not competent enough to do a simple smog test, or intentionally failed my car to sell me unnecessary service. I requested a refund of the test but the service manager refused.
I will never go back to pepboy, not even for parts. Napa, carquest, autozone and many online stores are much better choice than pepboy!
Read more at sandiego.citysearch.com
Recommended: Yes
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Business Details on Pep Boys
NONE
Peak
BRANDS
Dayco, Proline, Pilot, Cooper Tires, Hankook, Castrol, Prostart, Monroe, Black Diamond, Pennzoil, Borg Warner, Pure One, Fram, Cooper, Bosch, Firestone, Proline, Valvoline, Stp, Bosch, Energizer, Baja, Purolator, Hankook, Rainx, Monroe, Pilot, Razor, Dayco, Prostop, Fram, Rainx
PRODUCTS
Shocks, Headlights, Auto Parts, Tires, Brakes, Radiators, Brake Pads, Tires, Engines, Brakes, Wheels, Struts
SERVICES
Exhaust, Chevron, Oil Changes, Protool, Auto Repairs, Pepboys
Tags:
Payment Types:
Visa,
Discover,
Master Card,
American Express
Phone Numbers:
Primary Phone: (858) 569-9533, Toll Free: (800) 737-2697
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