We took our little Shih-tzu to Mary when 2 other vets in the area were pretty 'bossy' to me about my little pal and one of them took a tooth out unnecessarily when she did a cleaning. He lived to be 14 and never had to have another tooth removed. When he got sick Mary helped us to decide what to do and how to do it. She and her staff were so gentle with him and made him so happy with treats for his last meal that he was wagging his tail and acting like a puppy again. She let us spend as much time saying good-by and he just went to sleep in my arms. We're ready to get another little sweetheart and will surely take this one to Mary, too.

I went to the Pencin clinic numerous times with my dog, and while Dr. Pencin was very polite and friendly, both to myself and my dog, she seemed to lack knowledge of what treatment options were for the condition my dog had/has. I had to go to another vet after the first two round of treatment left my little girl more sick than she was to begin with, while Dr. Pencin insisted we should continue. It turns out there's a slightly more expensive, yet more effective treatment on the market. This does lead me to wonder whether or not they truly care about your pet / family member, or if they are moreso considering cost at the expensive of your pet's health.

In addition, when I tried to change veterinarians due to all of this, they flat out refused to release my dog's medical records to me, stating that only a veterinarian could request them, and it had to be in writing, signed and dated by the receiving veterinarian. I never thought that HIPPAA would apply to dogs.

I called the new Vet and told them what was going on, which baffled them to no end, as they hadn't ever heard of any such law or policy before in veterinary medicine. They called and were told the same thing by the Pencin clinic, that they need it in writing including exactly what parts of the record they need. Suffice it to say, 3 days later, myself, the new vet, and the Pencin clinic are still in the arguing stages to get my dogs record.

Definitely a place that doesn't have your pet's best interests at heart. Try a drunken moose, he may care more than Pencin does.

Mary Pencin is the best vet anywhere. She is so good with the animals and handles animals of all sizes. The whole staff here is the best. The building is big and clean. My lab has been going here since he was 6 weeks old and I never have heard him yelp when he got his shots or really try to get away. She does sell a few of the higher end pet foods.