My wife and I came to the pet store to purchase a puppy. After much consideration, we were torn on whether or not to get one because we already had another dog and were afraid they wouldn't get along. Joel approached us to help and had mentioned that we can take it home and if they didn't get along, we had a day or two to return it. That sealed the deal and we got the puppy, and left with it at 7:00pm, right as they closed.

By the time we returned home, our dog was too tired to play so we decided to wait till the next day. After observing them the next day we realized that what we thought was them being playful was not, so we decided to return the puppy. By then it was too late so I decided that the next day, Sunday morning, I would take it back first thing when they opened.

I was there right as they opened their doors and met with a sales clerk that was very rude and the manager/owner Ira who took the puppy back but kept $150. This was after I kept all of the food products I purchased from them because I didn't think it was fair that they should be stuck with opened food.

I was told I can talk to Joel on Sunday the 16th, I showed up but he wasn't there. I finally got a hold of him on Tuesday the 18th. He refused every saying one or two days and says only told us 24hrs. He told me that the state law states that its only 24 hours and that the $150 was for vet fees and paperwork, mind you I returned an unused certificate for a vet visit that they could have used and it costs pennies to print out forms.

I had to call many pet stores and animal control to find out that there is no such law before he finally offered store credit which I refuse because I cannot do business with this store after the horrible customer service they offered. I told him that $150 store credit + vet fees + paperwork fees would add up to the same as giving me $150 +vet/

I bought my bunny and my dog from Peggy Wood's P.E. I also have met other people who have bought their dogs there. My pets are very healthy with great personalities. I got my dog as a purebread puppy that came with all of her shots and worming and a pedigree that goes back several years including champions. They have kids that come in every day to walk the puppies that I think is great because it helps them to socialize and get used to walking. I have been going there for several years and the staff and owner have always been kind and knowledable.

Went shopping with my friends and stopped by Peggy Woods because we were in the area and wanted to see the animals. I have never in my life been in such a horrible store. The place smelled so bad I could not be in there for more then 10 mins. It mad me sad to go into that store and see the animals who have to stay in that smelly room all day and night. Thought going to this store was going to be a happy time seeing the animals. Not the case. =(

I agree with the other comment ......adopt an animal for your local shelter do not buy a dog from a pet store!!!!

My wife bought a plecostomus (an algae eater) the other day at Peggy Woods Pet Emporium. It was an odd purchase from the beginning, as the employee really pushed this one particular fish on her. She explained repeatedly that she felt the fish was going to be a little bit big, but Harry reassured her that this was the correct size. Besides, Harry said, if it turned out to be too big, she could just return it and get the $15.00 price for the fish refunded. It wouldn't be any problem.

Much to no one's surprise, the fish did turn out to be too big. My wife brought it back to the store, they understood completely, and then they wrote her up a store credit slip for $2.00.

Obviously, she was pretty surprised. What happened to the full refund? It was explained that the owner would never give that much credit.

After much discussion, it was concluded that she would be given another fish -- and the owner duly picked out at $10.00 fish for her, put it in a bag, and practically pushed her out the door.

Nice, huh?

It's hard to imagine that a store exists in 2008 that sells puppies. Pet Emporium just like practically every other store that sells puppies obtains their merchandise from puppy mills...factory-like breeding facilities that keep their breeding dogs in filthy, cramped cages where they are bred until they die or are destroyed. And their puppies very often have a variety of serious health problems.

Don't let Pet Emporium fool you into thinking they're an independent business and the exception. There's no way they can have access to stock at any given time without purchasing from puppy mills. The sick puppies they sell and non AKC papers prove it. The AKC puts a limit on how many times a dog can be bred. Their puppies are not AKC because they come from parents that have been bred over and over.

Makes you wonder what kind of human beings would continue to sell puppies knowing the misery they come from, especially considering the millions of dogs that are lying in shelters on death row. Who would call man's best friend stock? Peggy Woods, that's who. You may have noticed her cheesy signs advertising her holiday stock or the sickening way the dogs are handled.

Please be kind and consider adoption. You'll save yourself money and heartache...and save a life. There are shelters all over LA with purebred dogs and breed specific rescues for every breed you can think of. These dogs are examined by legitimate veterinarians and odds are they're not from puppy mills. Another good place to find a puppy or adult dog is online at petfinder. They list thousands of dogs up for adoption in LA. Let's put puppy mills out of business for good. Then Peggy will just have to start selling her fish for thousands of dollars.