i believe their are great hamburgers there are just people who don't care about their job the site is nice and it is a nice place.

What's up with PappasBurger? Went there last night with the family. Burgers just weren't the same as in the past. Seemed dry, tasteless, and skimpy on the lettuce, tomato, mayo, etc. Onion rings were exceptionally greasy.
Service was quick and attentive as always, but the place wasn't as packed as it usually is on a Sunday evening. Maybe I'm not the first to see the changes. I'm going to Fudruckers nest time I crave a juicy burger. They've never let me down.

Love it - there is nothing to say that is bad. (Even the ordering process is not that bad - it works we get our food quickly we have never had a problem with the order - even when one of our friends changed their mind at the table!) We do not live in that area of town but will drive over when we are really craving a good burger - they even have healthier options for when someone wants a lighter meal but want to join us for dinner to to watch a game. If you have not tried it - just be careful you will get hooked!

Okay I Love Pappas FOOD and concepts but I was confused! Why would I order first , get my drink, and have a waitress. I am from industry so I get the quick cafe concept but then just have a runner and lets tip the cashier! Other then that the food is great and well seasoned! People who comment on how big it is ...HELLO everything is always big in TEXAS!

i've been there about 6 times in the last 3 years and everytime i go, it's always excellent no matter what time of day. the burgers and fries are always fresh. the only thing i would change is the ordering process. i think that if we're going to have a server, they might as well take our orders too instead of having to order right when you walk in at the counter. it will give the customers more time to think about what they want to order because the cashiers are usually impatient and they keep asking if we're ready to order or not. but other than that, the food is fantastic. the atmosphere can be a little loud especially during games but it can be fun too.