We loved it until...
We have taken pottery classes here for the past 3 semesters. We were also regular customers of the painting and mosaic part of the studio. We really enjoyed everything as the staff was extremely friendly and helpful. In fact my wife celebrated her birthday here with friends and we bought all of our Christmas gifts here this year. Not to be immodest, but we've spent a good amount of money at this establishment. Last Sunday for the first time one of the staff made us feel very unwelcome. She enforced a new studio fee policy that the store had put into place since we had last been there to paint. That's understandable of course, businesses need to make changes from time to time, but she did it in such an unpleasant way that we really doubt we want to return. Especially after we learned that this woman was the owner. She made no attempt to explain the policy change and help us understand how it applied to us. Instead she was very short with us, said she would check the computer then left us an ungracious voice mail saying we had to follow the policy or she wouldn't process our pieces. Since we had bought the pieces before the policy went into effect, she could have waived the additional fee or at least have been apologetic about having to collect it. It's not about the extra fee of $16, it's about her attitude. She didn't seem to care if we ever came back or not. While we were there she was the least friendly and least approachable staff member. We helped put the stuff we used away after we were done painting (the staff always does this) and she wasn't able to say thanks. Only, "I will do that" in a not very friendly way. She should let her staff interact with the customers as they are much better at it than she is. We're going to start taking classes at the Mud Pit (Williamsburg) which is actually closer to our place. We had been willing to travel the extra distance because of the rest of the staff. It's a shame because we will miss them.
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