I come into PTO, and there's Phil. Very no-nonsense, straight forward and direct.

If you're one of these folks that have watched their first customer service video, and expect the same here, it's not going to happen. Phil does not give a sales pitch, song and dance, or kisses butt. He's great and making sure your car is serviced correctly, you have a great deal, and that you're on the road in one piece.

i've been going there for 6 years, and have watched the sensitive, touchy-feely types become easily intimidated with Phil's direct answers and fast pace. All i can say is, when those folks walk away looking for fluffery, usually 2-3 other folks are there to take their place. and i'm one of them. Great job guys!!

if you're into warm, fuzzy, butt kissing service, while being robbed blind...PTO is not the place for you..but if you like upfront, honest, direct service, and great deals...PTO is the place...

Phil was given to me as a referral, but they warned, he's very business-like, direct, upfront and honest. I told the person, that's what i like..and it's exactly what i got...plus a great deal...Please realize, This place is very, very busy..with such great deals, this is very understandable.

So if you expect to the guy at the front desk to STOP EVERYTHING to answer your list of questions, well, you'll have to ask your questions in between the phone calls, mechanics, and etc..Please realize, the folks who are calling only want to speak to Phil....and probably no one else..The guy knows his stuff...and has a reputation for his honest upfront service...i've been going there for about 6 years now..and i wouldn't trust my brakes, or tires with anyone else..and i have to drive at least 50 miles to get there...no kidding...

At first, I was very skeptical about any tire company that isn't a franchise but PTO proved me wrong. I first heard of them through a total stranger on the street when I was asking where Wheel Works was located for Toyota Camry oil change because I had their coupon but he recommended Pacific Tires Outlet and added, I've always change my tires at PTO, so when I approached the manager Phil Sweat, he squeezed me in for an oil change even though they were about to close. Now THAT is good service. 5/5

I personally love places where they value their customers so of course, needless to say, I came back the second time for an oil change. They quoted, will be done in one hour in which they took my car in after 10 minutes. Btw, they rotate your tires for free in any type of service but you just need to ask. Another 5/5

They recommended me to change tires because they were balding. (I knew that) so I asked Phil what they got and what they suggested were Primera tires and Uniroyal if I want cheap touring tires.

Note: Tires have the same concept as everything else, What you pay is what you get, now that doesn't necessary mean the more you pay, the better you get, since sizes vary the price too, but you get what I mean.

By the way they talked, it really sounded like they were trying to rip you off and sell you some junk tires. Phil even brought one of his tech Frank in to explain what he recommended and they'll always ask the following questions:

1. what type of driving do you do
2. how many miles do you drive a year

When they consider what car you drive, they give you a list of tires and the prices are usually good. At that time, I still didn't buy it. Oh well, I got 4 Primera tires instead (279), since they were cheaper than Uniroyal(319).

Long story short, Phil will be the type of guy women love to have as their customer service, believe it or not. He could be

i wanted to GRANT them a '0' star, but as the customer that had called and got hunged up by an unknown employee who havent even told me about the avalibility of time and appointments. i was very f***ed up by the second call and was trying to be nice for god's sake, the same guy picked up. i was still trying to be good and kind. but he wasnt. he finally told me the avalibility of the tires. (while i was talking, the guy kept whispering 'oh my god' on the phone. i felt really crappy even though it wasnt about me.

A couple of years ago I needed to buy new tires for my car and went to the Pacific Tire Outlet. The staff there was very friendly and knowledgeable. They helped my find very inexpensive tires for my car and squeezed me in to put in my new tires that same day. They also provide free rotations if you buy your tires from them.