Nightmare by Tiarasoptional N. at InsiderPages
THE WORST customer service! My husband and I purchased a Viking refrigerator from their Irvine store. What we were told was a floor model, once delivered, turned out to be a NIGHTMARE. The refrigerator was so badly damaged/used that the Viking Executive Service (warranty repair) would not even touch it. They left us a detailed review, both verbally and written and everything that is wrong with the refrigerator, including the electrical taped wires underneath the refrigerator. Come to find out, this floor model was already prior in a customers home and they returned it! I have called, I have left voicemail messages including the District Manager on a daily basis, I have sent faxes and I have sent letters and NO one calls! I have even sent fax and letter to the President of the company. This company obviously does not need customers. Prior to this transaction, we spent over $20K on Thermador and they still don't care. Buyers Beware! No customer service what so ever.
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