Al, the owner, came to our house with the fabric samples and pricing. I was shocked at his rudeness, aloofness and his attitude especially toward my husband. Prior to his coming to our house, I had been to his store twice and he was helpful with the fabrics and we even had a nice conversation. But today at our house his attitude was just the opposite. I think he didn't expect that my husband is black. I'm sure he is racist.‎

and over those years they have worked on or restored more than 12 expensive one of a kind antique pieces and the work has always been first rate and far above my expectations! I highly recommend this company to anyone looking to restore or ...

Upholstery. They are fair in their pricing and their workmanship is great. I shopped many competitors and they are right on with their quotes. My furniture was delivered on time and with fantastic workmanship. The owner, Al is wonderful to work with and ...

Pacific Design Upholstery will take possession of your furniture without completing a written contract. It is recommended you formulate a very clear contract/proposal-one which is clearly printed and one which itemizes each piece of furniture and indicates the cost of each job for each piece. Be careful! They will formulate a contract without doing the above and they will also quietly write estimated time for job to be 10-12 weeks and then they will say they don't have time to do the job. They will also pressure you to deliver the fabric immediately--thus locking you in even when they can't do the job for 2-3 months. Be sure to write in contract you want your old cushions and any left over fabric. They will keep these items and possibly use them on other jobs. Be firm! You must insist to understand what the proposal is--confusing words like "bigger" are easily substituted for "taller" and when you attempt to understand they become nasty. Pacific Design subcontracts theiir work without notifying you and without your consent. Pacific Design does not "envelope cushions, does not match stripes on both side of a cushion, cuts seams thin and does not finish seams thus allowing fabric to unravel. If you are interested in having down stuffed pillows, beware! They will charge down prices and sustitute chicken feathers.
It is recommended you give very little money for a deposit and it is recommended you withold a significan amount until job is complete and done satisfactorily. If they will not accept this, take your business elsewhere.If they have your money and there is a dispute,they will refuse to do the job, demand you pick up your furniture and they will threaten to throw your furniture in the trash.