Had a great experience at Oxmoor Toyota and I would highly recommend to anyone interested in a vehicle from there. They were easy to deal with and not high pressure.

I bought a Brand New 2012 Sonata from Oxmoor Hyundai nine days ago. We drove it 57 miles over the course of just over two days before it overheated and had to be towed. The towing (by Hyundai roadside assistance) scratched the paint and in the morning when the service center arrived, they couldn't find it. I asked them to call me when they found the car. They didn't. I called the towing company and then reported where it was. It's now been 7 days and the car was just "fixed" today, because despite it being brand new, they didn't have a new coolant hose on the lot. I have asked for Oxmoor Hyundai to buy it back and replace it with a new car, since it was only 48 hours before it broke down and they have refused. I don't recommend that anyone buy a Hyundai or anyone buy from Oxmoor. The car was bad and the service was bad, too.

Oxmoor Toyota is now trying to act like they care. Well, Oxmoor, It's Too Late!! Maybe if you had actually cared intially, I might not have had to take futher action.

You can try and erase my comments, but I will continue to post: the public has a right to know that some of your sales people should not still be employed with your dealership. There is no reason for a customer to be yelled at when they have questions.

They are having friends and family post positive comments to offset cutomers true complaints. This is deceitful!

** Stay away from Oxmoor Toyota **

Stay Away from Oxmoor Toyota!!

This dealership uses more manipultaion and intimidation than is needed. If they had just been honest with me, I would have bought a car from them.
Check the Better Business B. report for this dealership....very poor!

Take your business somewhere you will be treated with respect and dealt with as a human being.

Stay Away from Oxmoor Toyota!!!

They did what they needed to in order to make their sale: but their level of manipulation and abusive sales tacticts are disgusting to me.

I made it claer I was only looking. After a short test drive: where I really did not get a sense of how the car worked, the sales man started his pitch. After being treated like a stupid idiot, I started to walk out. The salesman apologized, stated he needed the sale, and asked what would make me stay.

After a long drawn out negotiation; I agreed on the sale if we could finance through my bank. The salesman said he'd rather I finance through the dealership, but was fine w/my wanting to go through my bank.

I went to see the dealer's finance guy: Ron Doak...the deal was horrible from here. Convieniently, the salesman was not avaialble to join us...when I began asking questions, the finance guy became annoyed and started to get louder. During our deal, he took a phone call from a friend about a party. I stated I was not happy with the numbers: amount to be financed was not was agreed upon w/the salesman. I was told, in a stearn voice, that the sale was final. I had already begun signing the contract, there was nothing he could do.

I sat on the lot for about 10 mins....sick to my stomach....I walked back in, only to be told no one was availabe to discuss the contract with me. Reluctanly,
I drove off the lot..and called back. I was told again: deal with it, the sale is complete.I expressed that I had concerns: The gas tank and trunk area were covered in dried mud....how could this have been missed on the 160 point certified inspection??(the dealership was preparing for Mario Lopez to arrive)

I called Wed...the finance guy was off...the salesman wasn't available...
I called Thursday and the finance guy began yelling at me over the phone...he intrrupted me, and called me stupid. He said he did not understand what I was having a problem with, as he explained everything to me
I told him I wasn't going to argue with him, I was just trying to understand the situation and that I would be back to the dealership later that da, or Fri.

I went Friday, and spoke to the sales manager, the salesman, and the finance guy: nothing was accomplished: I was offerd $100 and told my lawyer had to talk to their lawyer: So, at "their" suggestion: I have spoken to a lawyer.

I have filed a complaint with Toyota's National Customer Relations Center in Torrance CA; the Better B B, and the Attorney General....so far

*** Stay away from this dealership: Especially if you are female ***



** My issue is not w/the car itself: it is w/the abusive and deceitful selling practices which are condoned, and encouraged, by the current General Manager: John Barrera **