Poor customer relation skills!
I made reservations online with a Credit Card and use a different Credit Card for purchase and these people had my Credit Cards all mixed up! And on top of that they charged my card with somebody else's Bar tab when I was never there. Thought that all this was taken care of when checking out but a week later saw that the transaction on someone else's bar tab posted on my account! And on top of that, they didn't even show me around or tell me any of the amenities. Poor customer relation skills!
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