Regarding the Ralph Ave facility, it has deteriorated to a joke of physical therapy. I went there four years ago and had fair P.T. although I often had to wait up to an hour for my scheduled session. My therapist then was very kind, educated and knew her business. So I returned in 9/11 for P.T. after a third knee operation on one knee. I filled out a complete history and indicated the level of my pain around my body, which was very high (8 to 10). The therapist I had was totally clueless, could not focus, did not read the charts I had filled-out about the high degree of pain I was in and every exercise he gave me was dangerous. For instance, I first had to warmup on a bicycle. The seat was way to close to the pedals and my knees were in my face. I have had PT all over the city and every other therapist would very carefully inspect the distance of the bike pedals to the length of your leg to prevent further knee injury. I had to point out to this therapist that the seat was too close. He then gave me leg lifts to do with a heavy weight which caused severe chest pains in me. I called out that I was having severe chest pains, but the therapist was not around and did nothing so I just stopped doing the exercise. The second time I went there I told them I was in incredible pain and could hardly stand. So the first exercise I got involved standing. I was in tears in a few moments. and stopped. I had had it with this "therapy." I knew they were not following my doctors orders. I asked for a copy of his prescription and asked for the manager. i did not get the manager. but an office person who didn't listen to anything I said when I pointed out that they were not following my doctors orders. So they don't have any good therapists left there from my observation, they do not refer to their own forms that they have you fill out, nor do they take your complete body injuries into account. They don't follow your doctors orders, and if you say anything, they don't listen to you. I moved on.