Snotty suburbanite attitude ???
I've used Once Again a few times and found them --especially the owner--unpredictable, capricious, and downright snotty, as if the goal were to humiliate the customer.
Read more at milwaukee.citysearch.com
I don't want to reveal too many details since I still have to deal with them, but a suburban sense of superiority was almost always there.
On rudeness, you'll have to take my word for it.
On the issue of arbitrariness, I've had them reject very fashionable premium brands while they chose to carry Croft & Barrow items (the Kohl's brand) instead! !!! I just don't get it.
My experience has been that bringing in carefully-selected big-name brands, from within the last three years, is not enough to satisfy them. I've had them reject Armani jacket in great shape, and generally found that they accepted a tiny portion of what I brought in. I remain mystified.
I don't know what I did to set their noses out of joint, but I've almost always experienced this unpleasant attitude.