"I am extremely happy with the car I purchased from OC Autohuas. Because there was no BSing, we were able to make a deal within minutes. The sales team was very curteous and polite as well as delivering on all follow-up requests""

Sung Chun

""I would like to share with everyone who is looking for a nice, quality luxury pre-owned vehicle; about OC Autohaus.
I recently purchased a used CLS55 AMG. Like everyone else, I searched online before going out there to inspect the car I want. I found OC Autohaus. The photos of the vehicle looks beautiful on their website and of course, it looks just like it when I got there to test drive. The staff was so knowledgeable about their cars in the lot (I asked about 5 questions, and of course, I already knew the answer.

I highly recommend this dealership to everyone that listens. Trust me, you will find honesty, and a quality vehicle at OC Autohaus." "

William Yang

Dear Lynn, Just a short note to thank you for all the help you provided – both before and after the sale. You’re extremely knowledgeable, have an eye for detail and honest. The positive energy you radiate made shopping for a car a pleasure. The professional atmosphere of your dealership was like that of Mercedes dealership - except that everyone was friendlier and there was no comparison on the pricing. I really appreciated the way you addressed the minor issue that came up several days after I purchased the car. It is obvious you and your dealership are more concerned about your long-term reputation than maximizing profit on every sale. That is a refreshing change. I will definitely be looking you up the next time I am in the car market. In the mean time, please feel free to list me a reference. Best regards,

-Greg Welch, Laguna Niguel

The staff was nice at first until I confronted them about the problems and lies they covered about car I bought from them. I bought a 2005 SL500 from them last year (Jul 2008) and live out of state. I so desperately wanted to report these issues immediately but wanted to give a fair evaluation after taking a period of time to give everyone the benefit of doubt.

The car came as scheduled. Upon the delivery inspection, I found dents that they did not tell me about and they denied it saying that it was the 3rd party transportation company *they* hired bc their exit inspection showed nothing. There were three apparent dents: (1) on top of the hood which is noticable when you carefully look at the hood bc it's a white car (2) underneath the license plate (3) by gas gage. These dents could not have ALL been done by the transportation company. I couldn't get them to do anything about that bc it was a final sale and I already paid CASH in full for the car. Frustrated, I took my car for my first test drive. It rained on the day of the delivery so I had to use my windshield wipers. THEY DIDN'T TURN ON!!!!

I called 1.800.MERCEDES and they told me I had to take it into the shop. I did and called OC to complain, again. They reluctantly agreed to pay for the windshield wiper repair after the Benz dealership told them what was wrong: the grommets that are supposed to be put in to attach wipers to windshield were not even there, obviously not attached. That is when I found out that the windshield had just recently been replaced. My OC sales rep said she didn't know that it got replaced and said that they must have replaced it during the time they got the car from the original owner bc they may have accidentally damaged it somehow. VERY STRANGE answer. They then offered to pay me $150 for all 3 dents which is ridiculously low bc I cant even get one fixed for that. I had no choice but to agree bc I had no more recourse and was done with them.

Six months later, I take my car in for a warranty repair and asked the Benz dealer to also look at my radio which seems to not be working sufficiently (static on regular AM/PM stations). The Benz dealership's finding were that the radio antennas were not attached to the windshield and the only way to resolve this is to replace the *entire* windshield. This is UNBELIEVABLE.

A year has passed now since I've owned this vehicle. Last month, my car gave out on the interstate. To find, the alternator failed and was not being charged. Fortunately, I bought an extended warranty and this was covered but the starter battery was not. Another out of pocket expense.

All in all, I would *HIGHLY* recommend you be careful with this company and not buy from them unless they are the only dealership left in this country.

Btw – I even got the car checked out by a local Benz dealership that OC recommended. Don’t be tricked; they know the dealers/service people very well.

I purchased a 2008 Mercedes S550 for about $70,000.00 from this dealer on a Friday, the sales person was really nice and willing to show me the car. When I completed the test drive everything looked good on the car, I only noticed the low gasoline warning light on ... After we agreed to a price I gave them $7000.00 as a down payment. Thinking I could take the car home, I signed all of the purchase papers, after this they told me I would get called when the bank approved the loan application. I have purchased many cars, and this was the first time this happened. Larger dealers can tell you if you are qualified, or not right away. I waited a few hours and called back. I was told that if I wanted to take the car home on that day, they would give it to me if I gave them $6000.00 more for down payment even if I was not approved by a bank yet, or I could wait until Monday to pick up my new car. I proceeded to give them my credit card to charge the $6000.00 they said that for the credit card they would charge me a additional 3% on the $6000.00. By then I only wanted to get my car or my money, and get out of there forever. I paid the extra money and went back to pick up the car. When I received the car It had only one key, a floor mat and the manual books were missing and the gas tank was still empty. when I asked for the floor mat, the key, and manual books, they took the floor mat from another car on display (Have the next victim deal with it) and they offer to SELL me the spare key and manual book at the discounted price of $250.00 for the key and $60.00 for the manual … CASH only please. I was also charged $1150.00 for the DMV fees on my contract. As of now I have only received a $830.00 bill from the DMV for these fees. In the future I will only deal with larger and more professional dealer establishments. I recommend that you do the same