Dave and his staff have always taken such excellent care of my car and I know when I take it there it will get fixed. Prices are about average to most places but the service is by far top quality!

We're nursing along a couple of older Camrys, and Northwest maintenance lets us have dependable transportation at far less cost than car payments. The one time we had a problem with a repair, they cheerfully took it back and fixed it further, even putting in more parts, while refusing further payment from us.

We took our Lexus to them after the 3/25/09 hail storm for work on our engine. They were able to take care of our problems within 1 business day, and at 1/2 the cost of the NW Austin Lexus dealership. Staff is very friendly.

This is a great place to have a tail light repaired but thats about it. We took are car in and the mechanic "thought" it was one thing and almost charged us $5000 to have it fixed. We pulled the vehicle out of there took it to the dealership where they knew the exact problem at the cost was ONLY $600. Customer service was TERRIBLE!!! We had to constantly call for updates. No one ever called to tell us what was going on with our car. The information on my receipt was even incorrect. TRUST ME DON'T EVER TAKE YOUR CAR HERE!!!!

I had an appointment for 2:30 in the afternoon to have a headlight replaced. Something I was told over the phone should take about 30 minutes. I was delayed getting there because of an accident on the highway ahead of me. I called to say that I would be late but could be there before 3, would that be a problem? The answer was that they wouldn't be able to get to my car today because they weren't very busy and the techs were going to go home. I could try bringing it in on Monday morning though. I can understand if you don't have appointments on the book but when you have a customer call to give you business and they are turned away and told to try again another day...The last thing it made me want to do was try again. I was disappointed because they had been so highly recommended by a friend but I will have the repairs done somewhere else.